Senior Program Manager, AI Program Delivery & Operations

Role Description

We are the SMB AI Transformation Team — a high-speed innovation unit designed to rapidly explore, prototype, and scale new AI capabilities that reduce administrative work and help our sales teams spend more time with customers. Our 2026 target: $5M revenue and a 50% uplift in rep productivity.

As a Senior Program Manager, you are the operational backbone and the keeper of the promise. You will oversee delivery of 3–5 concurrent AI-enabled tools/workflows on a 12-month delivery roadmap targeting go-live between Q2–Q4 2026. Current scope includes:

• AI-powered proposal generation
• Lead scoring automation
• Sales rep productivity tools
• Workflow automation capabilities

You will own the full-cycle business case, running governance, maintaining the RACI, identifying what's blocked, and escalating strategic calls to leadership.

How you'll do it:

• Think AI-First About the Future of Work: You believe that AI will fundamentally reshape how we work.
• Own Full-Cycle Business Case Ownership: Build pre-launch financial models and own ROI tracking post-launch.
• Run Program Governance & Operations: You own program governance including weekly standup syncs, bi-weekly Steering Committee meetings, and monthly executive business reviews.
• Lead with Conviction on Rigor: You're passionate about doing AI-enabled work the right way.
• Build Executive Transparency: Monthly exec updates on program health and quarterly ELT ready decks.

Qualifications

• 5+ years of hands-on program/project management experience managing 3+ concurrent workstreams.
• Demonstrated fluency with financial modeling and business case development.
• Exceptional communication and executive presence.
• Proven ability to negotiate and influence across peer-level leaders and above without direct authority.
• Rigorous about standards and governance.
• Biased toward documentation and clarity.

Requirements

• Hands-on familiarity with AI/machine learning concepts, emerging AI products, or technology-driven transformation initiatives.
• Experience managing programs with significant financial investment ($3M+) and ELT-level visibility.
• Background in agile/scrum program delivery and sprint-based development practices.
• Experience with program management tools (Jira, Smartsheet, Monday.com, or equivalent) and financial modeling tools.
• Track record of post-program analysis and organizational learning.

Benefits

• High-Impact, High-Visibility Work.
• Direct Authority & Trust.
• Strategic Influence.
• Operate at Scale.
• Modern Tools & Practices.
• Flexible Work.
• Standard TELUS Benefits: Performance bonuses, matched pension, and training budget.