Associate Director, Delivery Site & Service

Delivery, Site & Service Associate Director

We're looking for people who put their innovation to work to advance our success and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

The Delivery, Site & Service Associate Director leads multi-disciplinary field, logistics and service teams, coordinates with Project Management, Operations, Engineering and Sales and serves as a senior customer-facing leader from pre-site readiness through commissioning, warranty, and lifecycle service. The position is expected to help establish a centralized Delivery Site & Service organization for our Engineered Buildings product line. This role will build trusted relationships, resolve complex issues, and drive continuous improvement in delivery performance and service profitability.

What You Will Experience In This Position:

• Lead, coach, and develop site and service teams; set clear objectives, standard work, and performance expectations aligned to business goals across Engineered Buildings platform including establishing centralized capabilities spanning the full platform.
• Work closely with the customer and project management team to ensure jobsite services are completed on-time, within budget, and flawless quality including managing site schedules, look-ahead plans, and constraints; proactively communicate risks, mitigation plans, and required decisions.
• Manage customer relationships, addressing any issues or concerns in a timely and professional manner.
• Establish clear intake, prioritization, and dispatch processes; ensure timely response, accurate diagnosis, and high-quality repairs.
• Maintain adherence to all safety and training requirements for subcontractors and field service crews onsite. Furthermore, institute a safety-first approach at the jobsite.
• Collaborate with various carriers to arrange the flawless transportation of our buildings.
• Should shipping damage occur, work closely with carriers and internal legal and risk management for timely, cost effective resolution.
• Coordinate with subcontractors, internal field service crews, and crane operators to ensure the successful installation of our buildings.
• Arrange timely labor deployment for both warranty and billable service work.
• Ensure strong collaboration with Supply Chain on DS&S matters (i.e. receipt of field installed equipment).
• Responsibility to oversee proper planning for travel and accommodations for field service crews.
• Collaborate with Estimating and Engineering teams to prepare BOM and associated costs for warranty and service work.
• Work with Project Management, Operations, and Supply Chain to understand any planned incomplete-shipments and proactively work with customer to organize and schedule an efficient recovery.

You Have:

• Academic background in a relevant field such as Engineering, Business Administration, or Logistics.
• 12+ years of experience in logistics, project management, or construction management.
• Strong leadership including 5+ years of experience in managing teams.
• Exceptional communication skills, both written and verbal, including customer engagement.
• Knowledge of relevant software and tools, including ERP and Microsoft product suite.
• Demonstrated skills in budget management, coordination, and customer service.
• Ability to travel up to 25% domestically.

We have:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day.
• Commitment to strengthen communities where our employees live and work.
• Core values that shape our culture and drive us to deliver the best for our employees and our customers.
• Benefits to support the lives of our employees.

Pay Transparency nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply. Compensation Range: $146,300.00 - $271,700.00. Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes: Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance. A 401(k) retirement plan and an employee stock purchase plan both include a company match. Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.