Revenue Journey Office Program Manager

Role Description

The Revenue Journey Office (RJO) is part of Global Revenue Operations. It manages the tools and processes for Elastic's revenue journey, which includes managing all post-sales customer journey activities.

As a Program Manager, you will own and continuously improve key business processes across two critical domains: Customer Onboarding & Adoption (post-sale customer value realization) and Renewal Expansion. You will work with teams from Sales, Field Engineering, Customer Success, Services, Product, Finance, and IT. Your goal is to develop strategy for and optimize post-sales systems, tools, and processes. Your efforts here will improve post-sales and sales productivity, accelerate customer outcomes, and support Elastic's growth.

What You Will Be Doing

• Own the strategy, governance, and continuous improvement of global post-sales processes, including customer onboarding, adoption, renewals, and expansion.
• Work with stakeholders to create standardized onboarding journeys. Define success milestones, playbooks, health metrics, and handoff processes to help customers get value faster.
• Serve as the business owner for post-sales tools (e.g., QuadSci), guiding governance, data quality, automation, and user adoption.
• Lead cross-functional initiatives that simplify workflows, improve the user experience, and increase operational efficiency.
• Establish governance, reporting, and executive communications that measure adoption, process health, and business impact.
• Evaluate new technologies and vendor capabilities to shape the post-sales technology roadmap.
• Identify and mitigate cross-functional risks while partnering with other Revenue Journey Office Program Managers to ensure alignment across the end-to-end revenue journey.

Qualifications

• 5–8 years of program management, Revenue Operations, Sales Operations, or business transformation experience in a B2B SaaS environment.
• Successfully led initiatives that include various teams, processes, systems, and organizational changes.
• Solid understanding of the post-sales customer lifecycle, including onboarding, services, adoption, and expansion.
• Experience turning business needs into scalable solutions that focus on Salesforce, balancing governance and ease of use.
• Robust analytical skills, great communication skills, and good stakeholder management abilities.
• Proficient in presenting to executives.
• Hands-on experience with post-sales platforms such as QuadSci, Salesforce, Outreach, Seismic, or similar technologies.
• Familiarity with AI-enabled workflows, global operating models, and enterprise governance.
• This role is ideal for someone who enjoys solving complex operational challenges, building scalable programs, and influencing how a global revenue organization operates.

Benefits

• Competitive pay based on the work you do here and not your previous salary.
• Health coverage for you and your family in many locations.
• Ability to craft your calendar with flexible locations and schedules for many roles.
• Generous number of vacation days each year.
• We match up to $2000 (or local currency equivalent) for financial donations and service.
• Up to 40 hours each year to use toward volunteer projects you love.
• Minimum of 16 weeks of parental leave.