Program Manager, Vendor Management Operations

Role Description

Hi, we're Oscar. We're hiring a Program Manager, Vendor Management Operations to join our Workforce Management team.

The Program Manager is responsible for supporting all activities related to vendor management to ensure success. Additionally supports operational improvements for core vendor operations, including proper controls and monitoring, to ensure operational efficiency and effectiveness, supporting the program across the organization and helping implement project management fundamentals and standards across the organization.

You will report into the Associate Director, Workforce Management.

Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote

Pay Transparency: The base pay for this role is: $100,602 - $132,040 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

• Identify optimization opportunities to support program objectives
• Support implementations end to end to ensure success
• Lead certain components of the program
• Partner with other departments and various stakeholders to ensure operational excellence
• Support a successful program end to end through assisting in project plan development, keeping your stakeholders in the loop on status, proactively flagging, managing escalations, tracking and helping to resolve program risks and milestones, and supporting program retros to assess strengths and weaknesses
• Support the tracking and monitoring of controls
• Develop tools and standards to support team programs year over year based on program retros
• Develop meeting materials, track and follow-up on action items, assist with management of all project plans
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 4+ years of BPO program and/or project management experience, creating dashboards and playbooks
• 4+ years experience in change management and process improvement

Requirements

• Bonus points: PMP or Six Sigma certification
• Proficiency in Excel or Sheets

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements