Flight Communication Specialist (full-time

Billings Clinic Medflight

You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.

And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference here.

Billings Clinic is a community-owned, not-for-profit, physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic and how we are recognized nationally for our exceptional quality.

Your benefits include a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including medical, dental, vision, 403(b) retirement plan with employer matching, defined contribution pension plan, paid time off, employee wellness program, and much more.

Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

All new employees must complete several pre-employment requirements prior to starting.

Shift: Varies Employment Status: Full-Time (.75 or greater) Hours per Pay Period: 0.90 = 72 hours every two weeks (Non-Exempt) Starting Wage DOE: $19.68 - 24.60

The Flight Communication Dispatcher coordinates all aspects of the air ambulance flights and the ground regional transports for the flight team to ensure the safe, quick and efficient turnaround of aircraft from when they land to the time they depart. Responsibilities include receiving referral calls, notifying pilots and medical crew, and coordination with the medical control physician, referring physician and referring health care facility.

1. Receives incoming patient transport requests in a hospital or pre-hospital setting 2. Coordinates the closest, safest, and most appropriate asset for transport while following all appropriate guidelines and protocols 3. Relays information to the transport teams 4. Obtains necessary patient information, as well as medical information required for transport then disseminates following HIPPA guidelines 5. Notifies all necessary entities of an assets estimated time in route or estimated time of arrival for all missions and transports 6. Conducts a shift briefing with the relieving Flight Communication Dispatcher, completing the shift-briefing log. The briefing will include all Flight Communication Dispatchers present in the Communication Center to ensure information is communicated to all personnel. 7. Reviews the communication board and notes administrator on call, hazards and obstacles, aircraft status and any others pertinent information for the day and check the Temporary Flight Restriction (TFR) website and take note of any Temporary Flight Restrictions (TFRs) or Notice to Air Missions (NOTAMs) that may impact flight operations 8. Build, review and verify flight crew teams for upcoming shifts and ensures they are correctly recorded in Flight Vector Dispatch Operations software 9. Coordinates the most efficient use of the ground regional and fixed wing services that requires close coordination with referring facilities. Considers the appropriateness of care based on the age of the patient 10. Responsible for the communication network for the staff. Relays, transfers and takes incoming messages from allied health providers, public safety personnel or the public. 11. Develops and maintains records and a variety of reports. Responsible to complete other activities assigned by leadership, which may include charge reports, past volume analysis, etc. 12. Provides ground regional and air ambulance price quotes, working closely with the Patient Financial Services Department to ensure appropriate reimbursement and pre-authorizations. 13. Performs data entry for all charges related to ground regional and air ambulance transports. 14. Notifies management of any unusual occurrences or deviations, actions or conduct which reflects unfavorably upon the image or services rendered by Billings Clinic including but not limited to, deviation from the standard practices and policies. 15. To maintain quality assurance in Flight Vector, EMS charts, billing and customer service, Flight Communication Dispatcher conducts quality assurance peer audits twice in each shift (24- hour period). QA each patient loaded flight by going through the flight and answering the questions in relation to the QA form. Any pertinent mistakes identified during the audit will be corrected by the person conducting the audit to ensure correct patient billing, and will be documented on the QA form

Education: High school graduate or equivalent

Experience: Prior health care experience (i.e., EMS, EMT, Medical Assistant, Certified Nurse Assistant, Unit or Monitor Clerk, Military Medic, etc.) is preferred Prior aviation experience and/or knowledge of aviation regulations is helpful Electronic telephone system experience, preferred Completion of a medical terminology course, preferred

Certifications and Licenses: Successful completion of Certified Flight Communicator (CFC) certification or greater within one year of hire

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana.

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.