Banker - High St. - Holyoke, MA

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together!

Summary:

We’re Hiring! Join our team as a Banker! Are you passionate about delivering exceptional customer experiences and ready to launch your career in banking? As a Banker, you'll be the friendly face of our branches—helping customers with their everyday banking needs, building meaningful relationships, and supporting real financial solutions. From opening accounts to resolving inquiries, you'll play a key role in creating a welcoming, efficient, and secure environment. We provide extensive training in our state-of-the-art Banking Training Center, ensuring you are fully equipped with the knowledge and confidence to succeed. If you're detail-oriented, thrive in a fast-paced setting, and love making a difference in your community, this is your opportunity to grow with a team that values integrity, innovation, and impact. This role is based at our location in Holyoke, MA

Essential Duties and Responsibilities:

• Deliver an exceptional customer experience by building strong relationships and supporting financial wellness through personalized service.
• Manage daily banking operations including opening/closing accounts, processing transactions, and resolving customer inquiries with accuracy and care.
• Identify opportunities to deepen customer relationships and refer to internal partners to support holistic financial solutions.
• Collaborate with your team to meet branch goals and contribute to overall market growth.
• Handle and reconcile cash, checks, and negotiables while maintaining vault, ATM, and coin machine responsibilities.
• Ensure full compliance with regulatory standards including BSA, CIP, and internal policies—keeping customer data safe and secure.
• Support safe deposit box operations and maintain accurate contract records.
• Stay informed on all PeoplesBank products and services and actively engage in ongoing learning and development.
• Represent the bank with professionalism in all communications—verbal, written, and digital.
• Participate in community engagement, volunteerism, and brand-building initiatives.
• Resolve customer issues with empathy and efficiency, upholding our service standards.
• Flexibility to work at various branch locations and during extended hours, including evenings and weekends as needed.
• Other duties as required.

Education and Experience:

• High School diploma required; Associates degree preferred
• Six months to one-year related experience or equivalent
• Will consider a combination of education and experience

Certifications, Licenses and/or Registrations Required:

• Requires the ability to obtain the National Mortgage Licensing System (NMLS) registration – must obtain said license after a period, to be determined by decision maker.
• Must be able to successfully complete the registration process, which includes, and is not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS License regulations and rules.

Computer Skills:

• Knowledge of computer applications including Word and Excel
• Ability to use basic computer skills to enter and/or retrieve data

Skills Required:

• Cash handling experience preferred with strong basic math skills and numerical accuracy.
• Exceptional attention to detail with the ability to manage time effectively and multitask in a dynamic environment.
• Thrives in fast-paced settings, demonstrating adaptability and a proactive approach to change.
• Excellent verbal and written communication skills, ensuring clear and professional interactions.
• Strong interpersonal and customer service abilities, with a talent for building and maintaining client and business relationships.
• High level of discretion and integrity, committed to protecting the financial privacy of clients, colleagues, and the organization.
• Willingness to travel to various banking center locations throughout region as needed and assigned.
• Ability to complete on-the-job training and demonstrate proficiency in accordance with company standards and guidelines.

Work Environment and Physical Demands:

• The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• *Work location may vary due to business needs after employment. Frequent travel is required to and from various banking centers within reasonable distance and the PeoplesBank Executive Office in Holyoke, MA. Flexibility is essential for this role.
• While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.
• The associate may work offsite at community, financial education and bank-at-work events several times a year and occasionally makes business calls with the Banking Center Manager.