Job Title: Customer Service Representative
Job Type: (Remote)
Jonesbororealtycompany is a leading real estate company in Jonesboro, providing top-notch property management and real estate services to clients. With a strong commitment to customer satisfaction, we are dedicated to providing exceptional service to our clients and tenants.
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service and support to our clients and tenants. You will act as the first point of contact for any inquiries and concerns, ensuring prompt and efficient resolution.
Key Responsibilities:
Respond to customer inquiries via phone, email, and in-person in a timely and professional manner
Provide accurate information about our services, properties, and policies to clients and tenants
Handle and resolve customer complaints and concerns with empathy and professionalism
Maintain a positive and friendly attitude towards customers at all times
Update and maintain customer records and databases
Collaborate with other departments to ensure a seamless customer experience
Assist with rental applications and lease agreements
Conduct property tours for potential tenants
Collect and process rental payments
Perform administrative duties as assigned by the management team
Qualifications:
High school diploma or equivalent; post-secondary education in a related field is an asset
Minimum of 1-2 years of experience in customer service or a similar role
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution abilities
Proficient in Microsoft Office and other relevant software
Knowledge of property management and real estate industry is a plus
Ability to multitask and work in a fast-paced environment
Strong attention to detail and organizational skills
Must be able to work flexible hours, including evenings and weekends if necessary
We Offer:
Competitive salary and benefits package
Opportunities for growth and advancement within the company
A supportive and collaborative work environment
Ongoing training and development opportunities
Employee discounts on rental properties and services
If you are a customer service-oriented individual with a passion for real estate, we would love to hear from you! Apply now to join our dynamic team at Jonesbororealtycompany and help us provide exceptional service to our valued clients and tenants.
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