Business Process Analyst

Business Process Analyst

BEGA North America is a world-renowned manufacturer of architectural lighting, control, and furniture solutions.

Our vision is to be the industry's premier provider of architectural outdoor lighting, control, and furniture solutions.

Our mission is to build quality into everything we do.

Our core values include fostering trust, building community, embracing growth, and living responsibly.

We believe in respect, integrity, ownership, and accountability.

Qualifications

Position Profile

The Business Process Analyst owns business process design across ERP-centric workflows at BEGA, enforces structured requirements before execution, establishes process standards aligned to industry best practices, and acts as the control point between business demand and IT delivery.

Knowledge & Experience

Minimum 5-8+ years of hands-on ERP business process analysis, 8-12+ preferred

Direct, recent experience in high-mix, low-volume (HMLV) manufacturing environments

Practitioner-level understanding ERP workflows including production planning, inventory, procurement, and order management

Demonstrated track record applying industry best practices for ERP business processes

Ability to challenge requests, push back on poor requirements, and defend recommendations with clear rationale; comfortable operating without consensus when standards require it

Experience defining and documenting structured requirements for ERP changes, including internal and vendor-led development and system enhancements

Experience working across cross-functional teams (operations, finance, supply chain, sales) to drive alignment

Experience with Visibility ERP or comparable mid-market or tier-1 ERP platforms in a manufacturing environment

Experience with Salesforce, including CRM-to-ERP process integration, preferred

Experience documenting processes using Visio, Lucidchart, or similar tools, and maintaining SOPs in Dozuki or comparable platforms preferred

Familiarity with Freshservice or comparable ITSM tools and structured intake/prioritization models preferred

Exposure to ERP stabilization, optimization, or replacement initiatives

Bachelor's degree in Information Systems, Business, Engineering, or equivalent experience

What You'll Do

Partner with the Head of IT to define and maintain best practice standards for ERP usage

Translate business needs into structured, actionable requirements; reinforce configuration over customization as a standing principle

Own intake and initial prioritization of the ERP change pipeline and related critical incidents

Maintain existing process documentation and operating definitions; qualify existing SOPs and build new SOPs as needed

Own process design for best practices and change requests

Drive structured evaluation before any execution begins, including best practice research, presenting options and alternatives, and capability verification with vendors

Act as the primary liaison between business stakeholders, other IT agents, and vendors; ensure alignment across systems, workflows, and data definitions

Lead requirements validation sessions with business stakeholders to ensure clarity, completeness, and alignment

Keep IT executive leadership informed, escalate critical developments, and route validated changes for review and approval with concise summaries on business value, execution effort, and adherence to governance standards

Communicate system changes to impacted audiences clearly and concisely

Protect operations by maintaining confidentiality of business data and following sound access and change practices

Performance Measurements

Ensure quality above all, working toward the most knowledgeable and effective service team

Challenge the process; evaluate, promote, and support continuous improvement every day

Demonstrate a high standard of work ethic, professionalism, punctuality, and reliability

Act with respect, integrity, ownership, and accountability

Drive adoption and engagement of the BEGA Business System

Ensure productivity standards and cost containment initiatives within IT are met

Position Dimensions

Position reports directly to the Head of IT

Coordinates with business stakeholders across functions, IT team members, and external vendors and partners

Travel as needed for stakeholder engagement, training, and cross-site coordination (Broomfield, CO and Carpinteria, CA); higher frequency during onboarding, standard cadence approximately 1-4 times per year