Program Manager - Customer Success

Role Description

In this role, you will support program management operations within a large-scale Customer Success organization, helping drive alignment and execution across cross-functional initiatives. You will play a key role in managing the rhythm of business, ensuring programs are prioritized effectively, and enabling collaboration across multiple solution areas. This position requires strong communication skills, attention to detail, and the ability to operate independently in a fast-paced environment.

Responsibilities

• Support program management efforts for cross-functional initiatives impacting multiple solution areas.
• Assist with rhythm of business activities, including planning, tracking, and reporting on key programs.
• Coordinate projects by developing detailed plans, timelines, and deliverables to achieve organizational goals.
• Facilitate communication across stakeholders, including leadership, operations, and cross-functional teams.
• Prepare and present reports, updates, and findings to stakeholders.
• Analyze resource requirements, timelines, and project feasibility to support decision-making.
• Collaborate with internal teams (e.g., business, marketing, operations) to align on program objectives and execution.
• Track progress and ensure accountability on deliverables and milestones.
• Support documentation, process improvements, and program governance activities.
• Review project-related materials such as plans, cost estimates, and program documentation.

Qualifications

• 3–5+ years of program management experience in a business or non-IT environment.
• 3–5+ years of experience using productivity and collaboration tools (e.g., Outlook, Teams, Excel, PowerPoint).
• 3–5+ years of experience working with SharePoint for collaboration and document management.
• Strong verbal and written communication skills with the ability to present information clearly.
• Proven ability to manage multiple tasks, prioritize effectively, and work independently.
• Strong organizational, problem-solving, and attention-to-detail skills.
• Experience supporting cross-functional teams and working in a matrixed environment.
• Knowledge of business and management principles, including planning, resource allocation, and execution.

Preferred Qualifications

• Prior experience in a large, global, or enterprise-scale organization.
• Experience with Azure DevOps (ADO) or similar project tracking tools (1+ year preferred).
• Demonstrated ability to manage rhythm of business processes or operational cadences.
• Strong stakeholder management and follow-up skills.
• Self-directed with a proactive approach to problem-solving and execution.

Compensation Information

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $48.06- $50.96 USD/hourly. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location

100% Remote