Inventory Operations Lead (REG FT)

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role…
The Inventory Operations Lead serves as a key operations leader within the store, responsible for managing all product intake, back of house organization, stock replenishment, merchandising presentation and the day to day execution of the Personalization department. This role combines operational skill, merchandise presentation expertise and technical capability, overseeing a single department for product availability, inventory movement, stock presentation standards and personalized product services for guests.

The position requires a highly organized, detail focused leader who can execute receiving routines, maintain a structured and efficient stockroom, support replenishment routines, demonstrate knowledge of product placement and deliver personalized product services with accuracy and care. The Lead will be equired to perform multiple operational functions at a high standard and demands cross-functional capability that cannot be isolated to one area of responsibility. The Inventory Operations Lead provides daily leadership to Associates working in receiving, replenishment and personalization, and is responsible for building a strong workflow that supports both commercial goals and guest experience.

Your Key Responsibilities…

Back of House Operations

• Lead all product receiving, processing and organisation routines to ensure timely and accurate intake of merchandise.
• Maintain a structured and efficient back of house environment through strong organisation systems, clear zoning and consistent stockroom standards.
• Manage equipment use including pallet jacks, ladders and safety tools and ensure the team follows operational safety procedures, as well as using equipment yourself to execute tasks daily.
• Oversee storage, product handling and inventory movement to minimise damages, errors and delays to replenishment, consistently seeking improvements.
• Support accuracy through receiving of deliveries, documentation of variances and coordination of stock adjustments when required, using systematic tools and data.
• Oversee inventory damages process, cycle counting, and stock integrity investigation as directed.
• Maintain all areas of back of house and personalization in line with safety, compliance and operational guidelines.
• Perform both manual stock handling tasks and fine-detail personalization work, balancing heavy lifting, equipment handling and precision-based production.

Replenishment

• Lead shop floor replenishment by prioritising high demand areas, maintaining stock levels and supporting the store in meeting density targets.
• Ensure stock presentation supports both Visual Merchandising standards and commercial performance, leading the team to execute this and having a strong shop floor presence.
• Guide Associates on correct zoning, filling and merchandising techniques to maintain high guest readiness and consistently achieve high quality brand standards.
• Partner with Visual Merchandising and Sales leadership on floor moves, new product launches and seasonal changeovers.
• Monitor stock availability and identify opportunities to improve product replenishment and flow from back of house to the sales floor.
• Own the full product lifecycle from receiving and back of house organization to shop floor replenishment and personalized product fulfilment, ensuring a continuous, efficient flow.

Personalization

• Oversee the daily operation of the Personalization department including the handling of personalised merchandise, equipment setup and order processing.
• Ensure all personalised items are produced with accuracy, attention to detail and full adherence to brand guidelines.
• Maintain and operate personalization equipment with care, ensuring the team follows all handling, safety and quality processes.
• Oversee all personalization supplies, maintaining an accurate tracking system to allow for lead time ordering and collaboration with the Warehouse team.
• Manage personalization order processes and wait times, troubleshoot equipment issues and escalate technical concerns where needed.
• Maintain strong guest focus and ensure personalised products enhance the overall store experience.

People

• Provide daily leadership, training and coaching to Associates receiving deliveries, back of house operations, replenishment and personalization.
• Set clear expectations and support the team in achieving operational standards, productivity goals and accuracy requirements.
• Partner with the Inventory Operations Manager on workload planning, stockroom processes and staffing distribution.
• Support operational communication by providing updates, progress reports and escalations to leadership.

Qualifications and Competencies

• Two to four years experience in retail operations, back of house leadership with clear demonstrable merchandising abilities.
• Proven ability to lead stockroom receiving, processing and organisation routines.
• Experience leading replenishment, merchandise presentation and stock density standards.
• Experience working with technical equipment and specialised processes is preferred.
• Strong organisational skills with the ability to manage multiple operational priorities.
• Physically able to lift, move and process product and fixtures in alignment with safety standards.
• Strong communication skills and ability to coach and guide a team.
• Good understanding and previous use of inventory systems and retail processes.

Work Pattern

• Up to 40 hours a week working 8-hour shifts, this role will require working weekends. This role will be based in-store at Harry Potter Shop New York.
• Due to the adaptive nature of this role flexibility is required to suit the needs of the business.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.