Technical Operations & Experiences Coordinator

Technical Operations & Experiences Coordinator

Location: Napa, CA | Napa Office The right candidate will be within 25 miles of the Napa Office You're the kind of person who helps others succeed.

You're sharp, resourceful, and calm under pressurethe one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you've got it handled. But lately, you might be craving a team that matches your standardswhere doing great work and helping others thrive go hand in hand. That's where Endsight comes in.

Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help others thrive, we thrive too. We partner with small and mid-sized organizationsincluding nonprofitsto ensure their technology performs flawlessly so they can focus on what they do best. We're a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great universityyou'll grow quickly, connect deeply, and do work that truly matters.

Purpose--What You'll Do

• Deliver an exceptional workplace experience for employees and visitors.
• Coordinate daily office operations that keep the Napa office running efficiently.
• Support Technical Operations through inventory management, equipment logistics, shipping and receiving, and asset coordination.
• Partner with Talent and Performance and Leadership to create engaging employee experiences.
• Build efficient operational processes that support business growth.
• Serve as a trusted resource for employees, visitors, vendors, and internal teams.

What Success Looks Like

• Employees enjoy a welcoming, organized, and highly functional workplace.
• Office operations run smoothly with minimal disruption.
• Inventory remains accurate, organized, and deployment-ready.
• Hardware shipments and equipment requests are completed accurately and on time.
• New hire onboarding experiences are seamless and engaging.
• Employee events are well planned, inclusive, and professionally executed.
• Operational processes are continually improved through organization, documentation, and proactive problem solving.

Who Thrives Here

You'll fit right in if you:

• Take pride in helping others succeed
• Love mastering your tools and improving your craft
• Communicate clearly and stay composed under pressure
• Are energized by teamwork and mutual respect
• Want to grow in a place where your success helps everyone win

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Operations, Hospitality, Human Resources, or related field preferred, or equivalent experience.
• Two or more years of experience in office administration, operations coordination, customer service, workplace experience, or a related field.
• Strong organizational and project coordination skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft 365.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Commitment to delivering outstanding customer service.
• Valid driver's license with a clean driving record and the ability to occasionally operate a company vehicle for local deliveries, equipment transport, and operational support.
• Business school coursework, Associate's degree, or equivalent experience
• Experience in hospitality, workplace services, or office administration
• Administrative assistant experience in HR or operations environments
• Exposure to Managed Services or the IT industry

Benefits:

• Medical: Company pays 100% of the base plan for the employee and family
• Dental & Vision
• 401(k) with employer matching
• Accrued Paid Time Off
• 9 Paid Holidays
• Career Pathing

About Endsight

Endsight is a California-based outsourced technology managed services provider. Companies that hire us expect their technology to perform. And they count on us to make it so. While we ensure their systems operate effectively and their investments in IT align with their business goals, our clients get to concentrate on employing that technology to thrive. Our team of experts, ranging from the CIO level to readily-available help desk specialists, collaborate to provide comprehensive IT support to small and mid-sized businesses - nonprofits included. In the realm of cybersecurity, we help organizations assess vulnerabilities, tailor and implement protection measures, train staff, and maintain effective practices. Apply Now

Our Hiring Process

• Stage 1: Applied
• Stage 2: Review
• Stage 3: Initial Screen
• Stage 4: Culture Interview
• Stage 5: Technical Interview
• Stage 6: Offer
• Stage 7: Hired
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