International Education and Credential Evaluator

Job Title International Education and Credential Evaluator Reports To Supervisor & India Specialist, International Evaluation Services Department NASBA’s International Evaluation Services (NIES) Employment Type Salaried Non‑Exempt (Full‑time) Schedule Monday - Friday 8:00 a.m. - 4:30 p.m. (37.5 hours per week) Hybrid schedule – 2 days in Nashville Office or as needed. Responsibilities Evaluate international education and credentials of applicants for eligibility to sit for the Uniform CPA Exam and/or apply for a CPA license. Prepare evaluation reports for state boards of accountancy according to their requirements, rules, and policies. Conduct educational research for respective countries and share information with NASBA’s Quality Assurance Department. Maintain exceptional customer service with all contacts. Build and maintain professional relationships with applicants, clients, and internal/external stakeholders. Respond to applicant, board of accountancy, and other external requests within 24 hours. Proactively follow up on missing information or other information necessary to complete evaluations on time. Use NASBA’s SharePoint system to stay knowledgeable of CPA Exam and licensing requirements for each board of accountancy. Use NASBA’s SharePoint to understand international education systems and conversion rules to meet U.S. standards. Protect NASBA values, policies, and legal requirements by keeping applicants’ PII confidential. Adhere to all documented policies and procedures. Work well under pressure, consistently meeting established timelines and performance standards. May be required to work overtime (more than 40 hours per week) as business needs dictate and as approved in advance. Operate effectively in Microsoft Excel (intermediate to advanced level) and administrative software systems. Participate in international education and credential training sessions, as directed. Provide input on existing training materials/approaches and suggest improvements. Participate in professional development opportunities and conferences, as directed. Provide support services to NIES and perform auxiliary tasks and other duties as assigned. Functional Relationships All NASBA departments, employees, and boards. Internal Customers NASBA Client Services and related internal staff. External Customers State Boards of Accountancy, college and university accounting programs, accrediting bodies, review course providers, and respective applicants. Skills Profile Proven analytical, evaluative, and creative problem‑solving skills. Excellent listening, written and oral communication skills. Excellent interpersonal skills. Exceptional research skills. Strong attention to detail, demonstrated by accuracy and thoroughness of work product. Demonstrated time management and organization skills. Demonstrated skill in the use of intermediate to advanced Excel features. Strong customer service orientation, with demonstrated ability to handle difficult customer service situations. Demonstrated ability to multitask, prioritize, and handle files in varying stages of completion. Highly self‑motivated, dependable, and punctual. Demonstrated ability to work independently within established guidelines. Cross‑cultural sensitivity and intercultural communication skills. Experience / Knowledge Experience with business‑related computer software (e.g., MS Word/Excel, mobile apps). Experience conducting research. Experience working in a team‑oriented, collaborative environment. Experience working in a client services setting. Experience demonstrating knowledge of higher education requirements preferred. Education / Other Bachelor’s degree, or a combination of educational concentrations and job experiences meeting the required knowledge, skills, and abilities. International education evaluation experience and/or training preferred. Benefits Medical/Dental/Vision Health Reimbursement Account Life Insurance Short‑Term & Long‑Term Disability Numerous Voluntary Policies Employee Assistance Program 401(k) Plan (NASBA contributes 5.7% of employee’s salary) Flexible work plan benefit ($100 monthly allowance). Parking paid on days in the office. Holidays (13 days) Paid leave time – prorated based on hire date and earned on an accrual basis. Vacation Leave (10 days) Sick Leave (12 days) Personal Days (3 days) Dress for Your Day Casual Dress Some work from home is flexible; however, you must live in the Middle TN area and not out of state. This is not a full‑time remote position, and you must work in the Nashville, TN office two days per week or as needed. Equal Employment Opportunity NASBA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Background Check Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, an education credential check, credit check, Global Watchlist and/or Government Watchlist. Salary $47,766 #J-18808-Ljbffr