Summary The Assistant Front Office Manager supports the Front Office Manager in leading the day-to-day operations of the Front Office team at Grand Hyatt San Diego, ensuring an exceptional guest experience consistent with Hyatt’s brand standards. This role plays a critical part in maintaining a welcoming, efficient, and service‑oriented environment, while also developing colleagues and fostering collaboration across departments. Essential Duties and Responsibilities Assist in managing the daily operations of the Front Desk team to ensure smooth and efficient service delivery. Ensure each guest receives personalized, professional, and seamless service. Handle escalated guest concerns or complaints promptly and professionally, using Hyatt’s service recovery standards. Support onboarding, training, scheduling, and performance evaluation of Front Office colleagues. Foster a positive work environment that reflects Hyatt’s culture of care. Act as a liaison between the Front Office and other hotel departments (Housekeeping, Engineering, Food & Beverage, etc.) to ensure operational efficiency and guest satisfaction. Maintain accuracy in PMS (Opera or equivalent), ensure adherence to Hyatt’s policies and procedures, and support the implementation of new systems or service initiatives. Salary and Benefits The salary range for this position is $58,800 to $73,500, based on experience and education. Benefits include paid holidays, vacation and sick leave, medical health care after 30 days of full‑time employment, paid FamilyBonding time, adoption assistance, discounted and complimentary rooms at Hyatt locations worldwide, free colleague meals during shifts, and more. Qualifications True desire to satisfy the needs of others in a fast‑paced environment. Refined verbal and written communication skills. Minimum of 2 years of previous front office leadership experience. Prior hotel experience in an upscale and/or luxury setting preferred. Prior experience in a high‑volume setting preferred. Ability to work a flexible schedule. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr
Assistant Front Office Manager • San Diego, CA, United States
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