Property Manager

Property Manager

The Property Manager will be responsible for management of the day-to-day operations, physical condition, financial performance and administration of the property portfolio in accordance with established owner requirements, company objectives, and applicable law and as outlined in the Property Management Agreements. The portfolio is multi-building and multi-owner all located within 10 miles of our corporate headquarters.

Responsibilities

Ensure that properties are maintained in a first-class condition. Perform, at minimum, weekly inspections of building operations identifying areas requiring attention, following up on maintenance or capital improvement projects and ensuring satisfactory function and appearance of the properties.

Be thoroughly knowledgeable of company policies, procedures and programs that may affect day-to-day operations of buildings. Assist with ensuring all performance metrics are in accordance with company policies and procedures, lease, and vendor contract requirements.

Establish and maintain excellent tenant relations through aiding in the implementation of the tenant engagement platform and through personal contact with tenants, resolving issues in a service-oriented manner and overseeing activities to promote tenant satisfaction.

Review and monitor tenant service requests to ensure prompt and accurate handling of work and assist in the communication of these issues to onsite staff to ensure quality standards are achieved.

Manage the annual review of all contracts and bidding in accordance with client and lease requirements.

Purchase supplies, materials, and equipment, as well as contract vendor services pursuant to approved budget and in accordance with company and client policies. Supervise the administration of service and supply contracts to ensure full compliance and cost control as well as accurate and timely invoicing.

Maintain/update as necessary: property site rules and regulations, building standards, tenant handbook, security procedures, emergency preparedness programs, insurance and tenant information.

Supervision of building staff and vendor partners (including janitorial, engineering and security staff).

Direct and lead preparation of annual operating budgets and expenses, tenant estimate billings and reconciliations in accordance with company, client, and lease procedures and timelines.

Work with accounting team in the preparation of monthly/quarterly/annual operating reports for the property, including monthly cash flow requirements and cash flow reforecasts, variance explanations, rent roll, accounts receivable, CAM reconciliations, fee schedules and capital expenditure schedules.

Monitor all receivables (aging reports) to ensure prompt collection of outstanding amounts in accordance with company and client requirements/guidelines. Ensure that all payments have been appropriately received and applied.

Review and confirm coding of vendor invoices in an online invoice processing system and monitor payment of the same. Address vendor statements and inquiries related to accounts payable.

In rotation with other members of the property management team, answer phones and distribute mail, as well as respond via telephone, email or, if necessary, in person to after-hours emergencies.

Collaborate with other Property Management staff on implementing and completing numerous budgeted R&M and larger capital projects while following a budget.

Proficient in handling tenant moves, small to medium tenant improvement and capital projects.

Ensure tenant adherence to lease requirements and property rules and regulations.

Respond in timely fashion to client inquiries/requests assigned to position.

Maintain an open dialogue with supervisor, advising of relevant information pertaining to the operation of the property.

Understand the process of lease administration and lease abstracting into Yardi.

Participate in leasing calls with brokers.

Maintain the relationship and communication with the building owner or asset manager to understand and implement strategies aligned with the owner's goals.

All other duties as assigned.

Qualifications

A minimum of 4 years in commercial property management, including at least 2 years as a property manager.

At least one class completed toward RPA, CPM, or similar certification (LEED, Fitwel), or real estate salesperson license preferred. Candidates without such coursework will be encouraged to commence coursework with support from Hospitality at Work if hired.

Four-year college degree preferred.

Equivalent combination of education, certifications, and experience in lieu of four-year college degree will be considered.

Familiarity with underwriting, pro-formas, property condition reports or assessments (PCR/PCA), basic loan documents, loan draws and process, and property management agreements.

Must be service-oriented and able to interact and clearly communicate with all levels of individuals and groups of people both orally and in writing.

Planning and organization skills, with excellent attention to detail.

A strong understanding of financial accounting principles and the ability to analyze and interpret reports are necessary.

Ability to read, analyze and interpret leases, general business periodicals, professional journals, technical procedures and government regulations.

Ability to write reports, business correspondence and procedural manuals.

Ability to define problems, collect data, establish facts and draw valid conclusions.

Ability to accomplish directives with minimal supervision; must show consistent follow-through.

Proficiency with Microsoft Word, Excel and Outlook required.

Experience with Yardi accounting system is preferred.

We offer a competitive benefits package for full-time, regular team members that includes group medical, dental, vision, life, and disability benefits, as well as critical illness and accident insurance. Additionally, we provide participation in pre-tax flexible benefits plans for healthcare and dependent care reimbursement, and an employee assistance program. We also offer paid time off, paid holidays, and are proud to offer participation in a 401(k) plan with a company match.