Employment Type: Full-Time Reports To: Store Manager Overview Job Description: Assistant Store Manager, Austin Position Objective: The Assistant Store Manager (ASM) plays a critical leadership role in driving store performance, delivering an elevated customer experience, and developing a high-performing sales team. This role partners closely with the Store Manager to execute business strategy, achieve sales goals, and uphold Uncommon James brand standards. The ASM is a hands-on leader on the sales floor, a strong coach, and a future-ready leader who is fully trained to step into the Store Manager role when needed. Key Responsibilities Sales Leadership & Results Lead by example on the sales floor, consistently delivering elevated service and strong personal selling results Drive store performance across key KPIs including Sales, SPH, ADS, UPT, Conversion, and Event Performance Support execution of daily, weekly, and monthly sales plans to achieve or exceed plan and LY results Coach associates in selling behaviors such as clienteling, add-on selling, and confident product storytelling Actively participate in events, activations, and promotional moments to maximize traffic and conversion Team Leadership & Development Support hiring, onboarding, and training of a results-driven sales team Coach in real time on the sales floor through observation, feedback, and role modeling Hold associates accountable to performance expectations, behaviors, and brand standards Assist with performance documentation, goal setting, and development plans Foster a positive, motivated, and accountable team culture Operational Excellence Support daily store operations including opening/closing procedures, cash handling, and reporting Ensure store standards are consistently upheld (visuals, cleanliness, merchandising, and safety) Partner with the Store Manager on inventory management, transfer orders, cycle counts, and shrink prevention Help manage schedules to support traffic, events, and productivity goals Ensure company policies and procedures are consistently followed Customer Experience Deliver and reinforce Uncommon James’ elevated, girlfriend-style service Handle customer concerns professionally and in alignment with brand standards Build genuine relationships with customers to drive loyalty and repeat business Ensure every guest feels welcomed, supported, and confident in their purchase Visual Merchandising & Events Maintain visual standards and ensure product is displayed in a clean, elevated, and on-brand manner Support execution of visual floorsets, launches, and merchandising updates Assist in planning and executing weekly in-store events, partnerships, and local activations Leadership Coverage Act as Store Manager in their absence and confidently lead all aspects of the business Serve as a future talent pipeline for the Store Manager role ASM Schedule Full-time open availability required Must be available to work weekends, holidays and peak business periods Assistant Store Manager and Store Manager should not have aligned days off unless prior approval by the Director of Stores (exceptions for PTO requests and prior approval by SM or DOS). Qualifications 2+ years of retail experience with at least 1 year in a supervisory or leadership role Strong sales background with a proven ability to drive results Confident coach with experience developing and motivating teams Passion for elevated customer experience and relationship-based selling Strong organizational, communication, and time-management skills Comfortable working in a fast-paced, goal-driven retail environment Proficient with POS systems, retail reporting, and Microsoft Office Reliable, flexible, and detail-oriented #J-18808-Ljbffr
Assistant Store Manager, Austin • Austin, TX, United States
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