Guest Services Lead

Job Title

This role is responsible for ensuring a safe, secure, and welcoming environment for all visitors, team members, and vendors. This position manages visitor access, monitors building activity, conducts patrols, and delivers high-quality front-of-house service.

Key Responsibilities:

• Manage visitor access by greeting guests, verifying identification, logging details, and confirming appointments before granting entry.
• Provide directions within the building and communicate visitor arrivals to the front desk team.
• Address unauthorized individuals using de-escalation techniques and police notification protocols as required.
• Conduct regular patrols of parking lots and stairwells, reporting suspicious activity or hazards.
• Monitor entry doors, elevators, parking areas, and security cameras to ensure safety.
• Manage food, courier, and resident related deliveries; provide mailroom access to authorized couriers.
• Direct process servers to the registered agent and ensure no legal documents are accepted.
• Support resident and community needs, including BOLO notice awareness and communication to leaders.
• Deliver high quality front desk service by welcoming visitors, answering phones, and assisting with guest or resident needs.
• Manage packages, track deliveries, and notify residents within required timeframes.
• Book and coordinate the freight elevator for move ins, move outs, and large deliveries.
• Perform supervisory and administrative duties including schedule creation, policy communication, and completion of paperwork.

Basic Knowledge & Qualifications:

• High School diploma or GED required.
• 1 year minimum of relevant experience or training.
• Strong interpersonal communication skills in order to effectively represent the company in a support capacity and to act as first point of contact for internal team members and external visitors.
• Excellent customer service skills to be able to interact effectively with a diverse group of people, stay calm under pressure, and provide cheerful assistance to others.
• Strong organizational skills and attention to detail to produce error-free documentation and create orderly systems and processes.

Specialized Skills:

• Must obtain and maintain valid First Aid and CPR certification in accordance with all applicable state and local regulatory requirements. The Company will provide required training to ensure compliance with these standards.
• Incumbents must have all certifications as required by state and local jurisdictions.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents.

Travel / Physical Demands:

• Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities, including the ability to ascend and descend multiple flights of stairs.
• Job demands may require long periods of sitting.
• Job demands may require long periods of standing.
• Job demands may require occasional heavy lifting, up to 25 pounds (11.4 kg)
• Rare travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The salary range for this position is $18.00 - $20.00

Additional Compensation:

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.