Job Summary Are you a dynamic leader with a passion for customer service and a knack for driving sales? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we have the perfect opportunity for you! OXXO USA is seeking an energetic and experienced Retail Store Manager to join our team. As the Retail Store Manager, you will play a pivotal role in ensuring our customers receive exceptional service while maximizing store profitability. Key Responsibilities Managing employees and adhering to company policies and procedures. Ensuring all hours of operation are covered and supported, including recruiting, hiring, and retaining employees. Monitoring and managing inventory levels to prevent shortages or overstock situations; conducting regular stock checks and working with suppliers to ensure timely delivery of products. Maintaining the cleanliness of the store. Providing excellent customer service, setting the tone for a friendly environment. Being in charge of store financials. Collaborating and engaging with the District Manager and other Retail Store Managers to share best practices. Recruiting, training, and mentoring store employees, fostering a positive and inclusive work environment; providing ongoing training and development opportunities to enhance team performance and career growth. All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations. Education and Experience Two (2) or more years’ experience working in a retail environment (Required). Valid driver’s license and transportation to/from bank and corporate meetings, plus valid vehicle insurance (Required). Previous leadership experience. Job Requirements Responsible for maximizing store merchandise and fuel sales in the store location and achieving budgeted store expectations. Schedule flexibility is essential; managers are expected to work peak business hours, which may include nights, weekends, and holidays. Responsible for teaching and emulating proper customer service and suggestive selling techniques. Communicating sales and profitability goals to store associates and providing feedback. Assigning tasks, following up, and counseling employees for not adhering to policies and procedures, excessive cash shortages, and not performing tasks. Continued training, education, and development of all employees in the assigned store; all employees will complete training according to corporate policies, procedures, and guidelines. Aiding in the recruitment of potential candidates. Managing and resolving customer issues and conflicts in a professional manner. Teaching and role‑modeling customer service and suggestive selling techniques. Able to lift, stand, and remain active for the duration of the shift, with frequent movement around the store to assist customers and maintain store image to company standards. Responsible for unloading deliveries, organizing merchandise, and keeping shelves stocked. While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required. Any salary or hourly range listed reflects OXXO USA’s good‑faith estimate at the time of posting and applies only to this market. Actual compensation may vary based on factors such as experience and business needs. Additional compensation and benefits may apply. The Company reserves the right to modify compensation and benefits at its discretion, consistent with applicable law. #J-18808-Ljbffr
Store Manager • Albuquerque, NM, United States
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