Sr. Manager - North American Delivery

Compensation: USD 140,000 - USD 160,000 - yearly Job Description As the Sr. Manager North America Delivery , you are responsible for the health, growth, and excellence of the North America implementation organization. While our Solutions Architects define the "vision," you and your team own the "reality." You will lead the engineers and project staff who build, migrate, and run client environments. Your mission is to ensure seamless transitions from initial migration and project delivery into long-term managed operations, all while maintaining elite technical standards Key Leadership & NA Operations Total Personnel Oversight: Direct leadership of all NA Delivery personnel across the ProServe and Managed Services business units. You lead the implementation teams responsible for bringing architectural designs to life. Delivery Excellence & Metrics: Accountable for achieving regional billable utilization targets and maintaining superior delivery quality. While you do not own the P&L, you are responsible for the operational levers that drive project success and customer satisfaction. Technical Feasibility & Hand-off: Partner closely with Solutions Architecture to perform "deployability" reviews. You act as the bridge between design and execution, ensuring proposed architectures are operationally sound and implementable. Global Resource Strategy: Effectively collaborate to integrate and manage offshore resources to lower the total cost to deliver, ensuring high-quality output remains consistent across global time zones. Efficiency & AI Innovation: Lead the charge in using AI and automation (e.g., automated code conversion, predictive risk analysis, and auto-gen documentation) to lower delivery costs and increase speed-to-market. Unified Execution Strategy: Bridge the gap between project-based builds and long-term managed support, ensuring that every migration project is executed with "Day Two" operational readiness in mind. Migration & Implementation Authority Migration Execution Leadership: Act as the strategic lead for all North American migration engagements, leveraging 8+ years of experience to navigate complex data center exits and cloud-to-cloud transformations. Program & Funding Expertise: Deeply utilize AWS Migration Acceleration Program (MAP) and Optimization and Licensing Assessments (OLA) to streamline migration funding and technical execution. Tooling Advocacy: Drive the use of industry-leading migration platforms, specifically Matilda Cloud, to automate discovery and accelerate migration workstreams. Modernization Oversight: Oversee the implementation of cloud-native principles (IaC, Kubernetes, Serverless) to ensure client environments are scalable, automated, and maintainable. Qualifications Leadership Depth: Experience: 10–12+ years in engineering and cloud architecture, with at least 5 years of management experience overseeing multi-disciplinary implementation teams. Cloud & DevOps Mastery: Proven leadership managing large, distributed teams driving end-to-end delivery of cloud operations (AWS/GCP/Azure). Program Knowledge: Strong working knowledge of AWS MAP requirements, OLA processes, and experience with Matilda Cloud or similar migration automation tooling. Operational Focus: Proven track record of meeting or exceeding utilization targets and delivery KPIs in a professional services environment. Global Delivery Expertise: Experience working with offshore teams to optimize project costs without sacrificing quality or security. Execution Mindset: Deep expertise in taking high-level architectural designs and translating them into actionable engineering workstreams. Strategic Communication: Elite ability to facilitate dialogue between deep engineering teams and non-technical C-level stakeholders. Contractual Sharpness: Ability to dissect complex SOWs to identify "hidden" risks in resourcing or skill requirements. The "Doer" Mentality: Proven ability to “roll-up your sleeve” and assist as an escalation point with complex delivery issues, while simultaneously attending to the management needs of a team. Education and Certifications (Preferred) Bachelor’s or Master’s degree in Business, IT, or Engineering. Governance: ITIL 4 Managing Professional (MP) or Strategic Leader (SL) highly preferred. Project Management: PMP or equivalent resource management certifications required or strongly preferred. Cloud Literacy: Foundational certifications in a minimum of 2 different CSPs (AWS, Azure, or GCP). Additional Information Our employees multiply their potential because they have opportunities to: Create a lasting Impact , Learn and Grow professionally & personally, Experience great Culture , and Be your Whole Self ! Beyond an amazing, collaborative work environment, great people, and inspiring, innovative work, we have some great benefits and perks: Benchmarked, competitive, in-market total rewards package including (but not limited to): base salary & short-term incentive for all employees We are a remote-first, globally distributed organization where our people are empowered to learn, grow, and perform at their best. While most roles can be done from anywhere within your home country, some client-facing work may require onsite presence. Globally, we build benefit plans that offer choices for whatever stage in life our employees are in and allow for flexibility as life happens. Employees have the benefit of medical insurance which is in line with industry benchmarks in their geography. In addition to great healthcare coverage, we also offer all employees mental health resources and additional wellness programs. Generous time off and leave allowances And more! Ollion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Ollion does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor. #J-18808-Ljbffr