Service AdministratorPosition SummaryThe Service Administrator will be a member of the service team and will assist the service department with more tasks pertaining to the department’s operations and management. The position will report to the branch Service Manager.ResponsibilitiesProvide customer service to incoming customers and via phone/emailCollect, review, and count previous days’ timecards for mechanics to ensure accurate times are recordedInput times/jobs/hours worked into batch labor in ExtendResponsible for incomplete service workordersMatch write ups to appropriate work order (by color)Input incomplete write-ups into appropriate text sectionAdd mileage or machine hours into section if applicableReturn all corresponding workorders into mechanic folders, responsible for completed service work ordersInput completed write-ups into appropriate text sectionCheck for any missing or attached pages, including PO’s, review to ensure all mileage information is in the appropriate sectionCheck accuracy to ensure there are no missing parts, or if any parts are to be added via write-upCheck to see any parts are on back order, of so this must be communicatedProvide customer notification of completed workReceive receipt/invoice from accounting or service managerCreate purchase order for new invoice is applicable, add order part and total of invoiceIf SUP is created, find corresponding workorder, receipt the purchase order, be sure 20% markup is neededAttach completed PO to corresponding workorder/folderEnsure workorder is complete, check if this customer is a Tyler or BPEnsure accuracy of customer information, verify if COD, PO or net 30 customerEnsure warranty workorders are completed with all information required; check list is complete, warranty coverage is added and type of warranty, be sure mechanics have completed their write-ups and hours are accounted forEnter all information into Extend; scan claim submittance to warranty departmentFollow up with mechanics on any missing or incomplete documentationResponsible for oil and fuel boardsAdditional duties as assigned by managerJob QualificationsMust have strong attention to detailPossess problem solving skillsPossess strong customer service skillsAbility to bend, twist or stand for long periods of timeMust be able to lift 50 lbs. or moreMust be detail orientated, posses a strong work ethicMust be able to pass a drug and background screeningProgram ProficienciesMicrosoft Office SuiteExperience with ExtendKnowledge of Power BIEducation and ExperienceExperience with working in a service departmentHigh School diploma or equivalent #J-18808-Ljbffr
Service Administrator • East Longmeadow, MA, United States
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