Child Support Coordinator

Child Support Coordinator

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Department of Child Services: Join a group of passionate, dedicated public servants to support one of Indiana's most critical missions! The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation: Mission: Champion Indiana's future by protecting children and strengthening families with compassion and determination. Vision: Every child in Indiana thrives in a safe, loving, forever home. Purpose: Ignite hope. Cultivate joy.

Role Overview: The Child Support Coordinator serves as the primary point of contact for employers, County Prosecutors, and other involved parties with questions related to child support income withholding. Providing collaborative and accurate customer service is essential, as most child support payments are processed through Employer Income Withholding. In this role, you will maintain accurate employer records in the Indiana Support Enforcement System (ISETS) and ensure that income withholding orders are sent to the correct locations.

Salary: The salary for this position traditionally starts at $34,216.00 but may be commensurate with education or work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life: Responsibilities include:

• Answer the Employer Maintenance Unit phone line in a courteous and professional manner in order to address caller issues, update critical employee data, update company data, and provide lump sum totals.
• Respond to emails and faxes for the EMU helpdesk.
• Research the ISETS database, resource programs, and the internet to update employer information.
• Send letters, make phone calls, send emails, etc. to employers to obtain the necessary data needed and/or verify the data.
• Work with county prosecutor staff to answer questions and update employer information.
• Train employers and caseworkers about policies and procedures.
• Review reports to identify employers, change addresses, and update critical employee data.
• Review data clean-up reports to ensure employer data is reliable.

What You'll Need for Success: Individuals in this role should minimally be able to articulate or demonstrate the following:

• Excellent attendance record.
• Strong work ethic with the ability to produce a high volume of work.
• Ability to maintain strict confidentiality.
• Knowledge of basic computer operations and Microsoft Office products.
• Proficient keyboarding skills.
• Ability to work independently while maintaining a professional demeanor.
• Self-motivated and detail-oriented.
• Able to meet deadlines and follow directions.
• Flexible and a cooperative team player.
• Strong internal and external customer service skills, with effective listening and communication abilities.
• Able to perform well in a fast-paced, high-volume environment.
• Ability to perform all essential job functions with or without reasonable accommodation.
• A degree is not required.

Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers Up to 15 hours of paid community service leave Combined 180 hours of paid vacation, personal, and sick leave time off 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.