Lead Parking Enforcement Officer

SHIFT WORK. FLEXIBILITY IS A MUST. WORKING SCHEDULE WILL BE PROVIDED ONCE TRAINING HAS BEEN COMPLETED. Starting Pay For This Position Is $26.18 Per Hour NON-NEGOTIABLE JOB SUMMARY Under the general supervision of the Parking Operations Supervisor, the Lead Parking Enforcement Officer is responsible for the daily supervision of the parking enforcement officer within an assigned area. Duties include planning, organizing, and supervising the work of these employees, by personal observation and review of records, in a manner conducive to full performance and high morale. Makes recommendations regarding hiring, discipline, and promotion of subordinates. Provides input to the Parking Operation Supervisors concerning employee’s performance, recommends leave and overtime, establishes work procedures, and expedites work. Work frequently demands the making of independent decisions. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES Lead, guide, and manage a team of parking enforcement officers, ensuring they adhere to departmental policies and uphold parking regulations effectively. Coordinate daily enforcement routes and tasks, ensuring maximum coverage and efficiency in monitoring designated areas. Conduct training sessions for new hires and existing team, ensuring that all officers are informed of the latest policies, procedures, technologies, and best practices in parking enforcement. Oversee and directly engage in the consistent enforcement of all parking regulations, ensuring citations are issued for parking violations in a fair and just manner. Handle escalated complaints and concerns from the public related to parking violations and enforcement actions. Provide diplomatic solutions that balance regulations and public relations. Plan, manage, and oversee parking arrangements for special events, ensuring smooth traffic flow, optimal space utilization, and proper signage, while liaising with event organizers and other relevant departments. Patrol an assigned area, inspecting payment and vehicles for violations of parking regulations; writes summons in case of violation. Immobilize vehicles on the City scofflaw list; collect outstanding fines and fees, assist when called upon to remove immobilization devices on vehicles. Troubleshoot problem situations and perform inspections of valet parking operations. Recommend suspension or revocation of valet parking permits. Perform on‑street surveys regarding parking issues including enforcement, meter maintenance and parking regulatory signage. Gather and analyze data; prepare reports related to parking operations and other reports as requested by Department. Prepare work orders for the repair and maintenance of parking enforcement equipment and vehicles. Consult with management staff regarding the selection of enforcement software, hardware, and other parking related purchases or upgrades. Provide testimony in court, regarding parking violations and appeals. Issue citations for violations of the City Code. Assist with traffic control in and around public parking garages. Must effectively and positively represent the city in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation. Must establish and maintain effective and professional relationships with work colleagues, supervisors, and managers. Perform related work as required. EDUCATION/EXPERIENCE Required: High School Diploma or GED, plus two (2) years of experience in Parking Enforcement. Certified by the State of Florida as a Parking Enforcement Specialist. Preferred: Associate’s Degree, plus four (4) years of experience in Parking Operations. Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements. CERTIFICATES, LICENSES, REGISTRATIONS State of Florida Certified Parking Enforcement Specialist Valid Driver’s License with proof of automobile insurance Background Check: Must have an acceptable background record Driving Abstract: Must have an acceptable driving record KNOWLEDGE, SKILLS, ABILITIES Knowledge of computer programs, including specialized parking programs and Microsoft Office. Must be certified to issue parking citations. Must be able to perform cashiering duties. Knowledge of municipal rules and regulations governing parking, safety, and admission to facilities. Ability to enforce rules and regulations in a fair, just, and tactful manner. Ability to establish and maintain effective and professional relationships with work colleagues, supervisors, managers and the public. Ability to schedule, assign and supervise the work of subordinates. Ability to prepare a variety of reports for management. Ability to communicate clearly, orally and in writing. PHYSICAL DEMANDS The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to conduct heavy work, crouch, finger objects, grasp, handle, hear, kneel, lift, make rational decisions, pull, push, reach, speak, stand, talk, visualize, and walk. WORK ENVIRONMENT Work involves moderate physical activity in a primarily outdoor setting under all types of weather conditions with the added exposure to insects, animals, and other hazards. EMPLOYMENT EQUAL OPPORTUNITY STATEMENT All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications). The City of Hollywood is an Equal Opportunity / Equal Access Employer. #J-18808-Ljbffr