Vice President of Global Support
About the Company
Top provider of cloud-based image & video management services
Industry
Information Technology and Services
Type
Privately Held, VC-backed
Founded
2011
Employees
201-500
Funding
$76-$100 million
Categories
Specialties
Business Classifications
About the Role
The Company is seeking a VP of Global Support to lead its worldwide support organization and redefine the value of technical support for customers and the business. The successful candidate will be responsible for owning the global support strategy, driving customer satisfaction, and leading a high-performing, scalable support team. This role requires a leader with a strong background in global technical support, operational excellence, and a passion for leveraging AI to enhance both customer and employee experiences. The VP of Global Support will be at the forefront of transforming support through AI, automation, and data-driven insights, and will be a key partner in influencing product direction and enabling scalable growth. Candidates for this role should have a minimum of 10 years' experience in leading global technical support, developer support, or customer success organizations within the enterprise SaaS sector. The role demands a leader with a proven track record in scaling support teams, driving AI-enabled support transformation, and deep technical credibility in areas such as APIs, SDKs, and complex technical issues. The VP of Global Support will also be expected to have exceptional executive communication skills, experience in leading distributed, multicultural teams, and a Bachelor's degree in a relevant field. Experience with developer platforms, APIs, cloud infrastructure, digital asset management, or enterprise SaaS is a plus, as is a background in customer support thought leadership or best practices.
Hiring Manager Title
Chief Customer Officer
Functions
Vice President of Global Support • Portland, OR, United States
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