Job Title Assistant Manager Department Operations FLSA Status Non-Exempt Reports To Store Manager Location HB: 01698 Canton (Atlantic), OH Hourly 14.80 - 14.80 Summary The Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store, upholds policies, procedures and standards listed in the visual manual, and is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities. Essential Duties and Responsibilities Assist the Store Manager in controlling the assets of Hibbett I City Gear Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling. Assumes responsibility of the entire store in the absence of the Store Manager. Assist the Store Manager in overall personnel recruiting, training, and evaluation. Provides knowledge and guidance to employees and customers in all departments when necessary. Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments. Direct staff to ensure each department’s responsibilities and standards are completed. Keeps the Store Manager informed about inventory movement and customer trends. Assures quality customer service is maintained. Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities. Produces extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods. Promotes and sells services and merchandise provided by Hibbett I City Gear. Practices and upholds all Hibbett I City Gear policies, procedures, and standards as listed in the operations, personnel, visual, and customer service manuals, and memos with the company’s direction. Protects the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk. Supervisory Responsibilities Supervises employees in the absence of the Store Manager and carries out supervisory responsibilities in accordance with company policies and applicable laws. Responsibilities include interviewing, training employees, planning, assigning, and directing work, and resolving problems. Qualifications Experience working in a retail environment, preferably in footwear and athletic apparel. 1-3 years of customer service experience. Excellent interpersonal and communication skills. Ability to work in a fast-paced environment. Ability to assist in managing a team and keep up with overall goals and profits. Self‑starter with initiative to take on important tasks without being asked. Strong attention to detail and ability to handle multiple tasks simultaneously and with precision. Team‑player passionate about outstanding customer service and selling merchandise. #J-18808-Ljbffr
Retail Assistant Manager - Customer Service & Store Ops • East Canton, OH, United States
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