We are launching operations in New York, and we need someone to own the client's lived experience of the data on our platform and our service delivery to clients. You will be our first hire in this function in our NYC office.
You will be responsible for the end-to-end stewardship of assigned clients' service relationship from data onboarding through to service delivery, ensuring accuracy, continuity, responsiveness, and confidence in Cornspring's service.
As the "custodian of client trust", you will make sure that client trust increases over time, not just satisfaction scores. You will ensure that all clients receive the same level of professionalism, care, responsiveness, diligence and escalation seriousness.
Overall, this role would suit a hands-on person with excellent communication and interpersonal skills, someone analytical, who is comfortable with finding solutions.
Client lifecycle
Issue & escalation
Commercial intelligence
NYC Client Service Lead • New York, NY, United States
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