Head of Debit Portfolio

General Manager, Debit Card Products

U.S. Bank is seeking a strategic and results driven General Manager to lead our Debit Card Products portfolio. This role has full P&L accountability and is responsible for the end to end strategy, performance, and evolution of the portfolio. The General Manager will play a critical role in defining and delivering a best in class portfolio that drives customer engagement, loyalty, and long term value while meeting enterprise return and risk expectations.

Key Responsibilities

• Full Portfolio & P&L Ownership Serve as General Manager accountable for the Debit Portfolio, encompassing bank branded, affinity and sponsorship products, ~5.8 million customers, representing ~$105B in sales and ~$525M in annual revenue
• Product Strategy & Modernization Lead the design and execution of a next generation debit card product/value proposition and feature set that addresses evolving customer needs and drives wallet share
• Customer Value & Experience Develop compelling benefits and experiences that customers actively use and value across spending, borrowing, and redemption moments, reinforcing long term engagement and advocacy
• Platform Transformation Drive required changes and enhancements across loyalty platforms to meet and exceed customer expectations, ensuring scalability, reliability, and seamless integration into the broader ecosystem
• Customer Acquisition & Onboarding Grow new customer acquisition through targeted marketing strategies and streamlined onboarding experiences that convert prospects into loyal customersmaking it easy to apply, get approved, and begin using confidently from day one
• Digital First Experience Design Reimagine end to end customer interactions through a digital first (mobile led) lens, delivering seamless, intuitive, and data informed experiences that strengthen brand connection and empower customers
• Interconnected Growth & Relationship Deepening Increase products per customer and overall relationship tenure by enabling and accelerating interconnected growth across the broader U.S. Bank ecosystem
• Servicing Excellence & Advocacy Maintain a relentless focus on identifying and eliminating customer pain points, ensuring every servicing interaction is seamless, intuitive, efficient, and contributes to higher customer advocacy scores

Qualifications

• Extensive senior leadership experience managing large scale consumer financial products with full P&L accountability
• Proven track record of building and transforming product portfolios at scale
• Deep expertise in customer centric product design, digital experiences, and lifecycle management
• Strong business judgment with experience balancing growth, risk, and return objectives
• Demonstrated experience leading cross functional teams across product, marketing, risk, technology, finance and operations
• Proven leadership and judgment to hire, develop, and retain diverse and effective leaders who lead through change
• Executive presence, proven experience championing change across a large organization, and demonstrated experience directly and indirectly influencing senior-level management and key stakeholders
• Proven experience communicating a vision and inspiring teams to achieve business results
• Knowledgeable of changing market conditions, operational and technological trends, evolving business practices, and regulatory expectations, and engages others to develop possible future policies, practices, and approaches to address these developments

Why U.S. Bank

At U.S. Bank, we're committed to building meaningful relationships and delivering trusted solutions that help our customers and communities thrive. This role offers the opportunity to shape the future of rewards at enterprise scale while working with collaborative, purpose driven leaders across the organization.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $194,225.00 - $228,500.00