Treasury Management Support Specialist II

Position SummaryThe Treasury Management Support Specialist II will work with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to provide support for commercial deposit and treasury management services. This role may act as a subject matter expert for Treasury Management.Duties & ResponsibilitiesProvide direct support to customers and associates by responding to general and technical inquiries related to treasury management services/systems and commercial deposit account inquiries via phone or email.Provide training, for all treasury management services, including but not limited to, ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, Integrated Payables and Remote Deposit Capture.Complete system setup and maintenance items for existing and new treasury management products and services.Prepare customer documents required to maintain treasury management services and commercial deposit accounts.Assist business customer who have experience fraud on their account.Provide specialized line of business support.Maintain knowledge of regulations surrounding treasury management services.Identify and resolve issues within assigned responsibility, elevating urgent matters to management.Other special projects as directed.Education & ExperienceKnowledge of:Strong oral and written communication skillsAdvanced knowledge of the line of business policies, procedures and productsOperational workflows and secure file transmissionsAbility to:Multi-task and work independentlySolve problems independently while applying logic and discretionAdapt to change and respond to all requests in a professional mannerDesire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasksAnalyze and solve problems for which there are not always precedentsMaintain visual attention and mental concentration for extended periods of timeUnderstand and process multiple types of inquiries in a professional, fast-paced, and high traffic environmentEducation and Training:High School diploma or equivalent required; Associate or Bachelor’s degree preferred.3+ years of customer service experience preferred.2+ years of exp. in bank operations required, with a focus in treasury management preferred.Previous experience in roles identifying customer needs to expand relationships.Requires strong background working with a variety of PC operating systems.Requires knowledge of Microsoft Office, Excel and Adobe Acrobat.Compensation and BenefitsSalary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.(Base Pay Range: $24 - $29/ hour)Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.Equal OpportunityBusey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.Unsolicited ResumesBusey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails. #J-18808-Ljbffr