Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desired results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
Interview, select and hire candidates to staff the on-line shopping department
Meet the demands of product flow and create schedules according to guidelines
Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
Train associates on all functions and duties of the order selector and customer attendant roles
Lead team in the planning, implementation and execution of e-Commerce's initiatives
Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
Assist in the analysis and response to the competitive landscape
Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
Execute best practices to determine appropriate substitutions in the event of an out of stock
Follow processes for streamlining collection of orders, products, checkouts and delivery
Report inventory issues such as out of stock items to department heads in a timely manner
Troubleshoot equipment and devices for e-Commence department
Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
Report all issues with item shelf allocation to division KOMPASS team
Monitor and control expenses for the department
Ensure preventative maintenance is being performed on all equipment in the department
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum:
Desired:
STR MGMT/e-COMMERCE SUPERVISOR • Plainfield, IN, United States
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