Architect - Development (WMS Support)

As an Architect – Development (WMS Support), you will lead the technical support, stability, and continuous improvement of the organization's Warehouse Management System (WMS) platform. You will serve as the senior WMS subject matter expert responsible for production support, complex issue resolution, system enhancements, performance optimization, and integration support. You will provide hands-on technical leadership, mentor support and development teams, and drive proactive support strategies to ensure reliable, scalable, and efficient warehouse operations. You will oversee incident management, root cause analysis, upgrades, and ongoing platform improvements while partnering with business and operations teams to deliver high-quality support services.

Responsibilities:

• Provide technical leadership for the support of Warehouse Management System (WMS) applications, integrations, and warehouse automation platforms.
• Manage and resolve production incidents, service requests, and support tickets within established SLAs, ensuring timely communication, thorough troubleshooting, and minimal disruption to warehouse operations.
• Ensure stable and reliable operation of WMS solutions through proactive monitoring, incident management, and continuous improvement initiatives.
• Coordinate application support activities across releases, deployments, and production support cycles while maintaining alignment with business and operational objectives.
• Lead support and development resources, prioritize work assignments, and oversee issue resolution for WMS/Transportation Management System (TMS) enhancements and production incidents.
• Collaborate with business stakeholders, product owners, and warehouse operations teams to gather requirements, evaluate solutions, support testing efforts, and resolve defects.
• Support and maintain integrations between WMS, TMS, ERP, OMS, microservices, and IBM MQ messaging platforms to ensure seamless data flow across systems.
• Manage the evaluation, identification, development, and implementation of software solutions.
• Define, document and record designs and modifications of application or software.
• Locate and direct solutions for critical challenges involving software and hardware interface.
• Identify and resolve failures within existing and newly developed software systems and programs.
• Design real-time and batch system interfaces and data enrichment pipelines in a cloud-native data ecosystem.
• Guide through all phases of software development life cycle (SDLC) and provide customer technical support solution analysis and design, balancing technical and business aspects.
• Troubleshoot production issues of all levels and severities, tracks progress from identification through resolution and ensure best practices are followed.
• Work with IT leadership and business partners to design features for the cloud platform.

Qualifications:

• 5+ years of experience in technical leadership, application support, or development lead roles preferred.
• 12+ years of experience supporting and developing enterprise applications using Java, Spring Framework, SQL Server, Git/GitHub, REST/SOAP APIs, and SQL preferred.
• 4+ years of hands-on experience supporting Warehouse Management Systems (WMS) in a production environment preferred.
• 3+ years of experience with IBM WebSphere, IBM MQ, Drools, and Azure Kubernetes Service (AKS) preferred.
• Proven experience leading technical teams and managing support operations preferred.
• Strong knowledge of Azure Data Factory and Databricks for data integration and analytics support preferred.
• Demonstrated ability to manage multiple priorities and respond effectively in a fast-paced operational environment preferred.
• Strong problem-solving, troubleshooting, and systems analysis skills preferred.
• Experience performing root cause analysis and driving permanent corrective actions preferred.
• Project management experience delivering enhancements, upgrades, and support initiatives preferred.
• Excellent verbal, written, analytical, and stakeholder management skills preferred.
• Experience supporting Digital Transformation and modernization programs preferred.
• Understanding of ITIL processes, including Incident, Problem, Change, and Release Management, is preferred.
• Bachelor’s degree - Computer Science, Information Technology or related field required; Master’s degree preferred.
• 7 years experience in a lead development role.
• 5+ years experience in common programming and data language, for example, JAVA, Python, SQL, .NET, API, or Data Base, etc.
• Strong working knowledge of Azure Data Factory and Databricks.
• Strong problem-solving and analytical skills.
• Adept at conducting research into project-related issues.
• Strong written and verbal communication skills
• 9 years experience in a lead development role.
• 5+ years experience in Cloud Solution.
• Familiarity with NoSQL databases (such as CosmosDB).
• Ability to multi-task and reprioritize in a dynamic environment.

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