Job Title
Custom Product Coordinator- Commercial FlooringPosition Overview
The Custom Product Coordinator supports the coordination and execution of custom product requests, including custom colors, patterns, and specifications. This role partners closely with account executives and cross-functional teams to ensure requests are delivered accurately, on time, and aligned to customer expectations. This position is a critical link between sales, product development, and operations, helping bring custom solutions to life. The role may be filled at different levels based on a candidate’s experience and capabilities. This hybrid role is based in Cartersville, GA and 3-5 days a week are required in office.
Key Responsibilities:
Project & Request Coordination
Manage custom sample requests from intake through completion
Translate customer and account manager needs into clear product requirements
Track multiple requests, timelines, and priorities simultaneously
Cross-Functional Collaboration
Partner with sales, product development, manufacturing, and logistics teams
Coordinate sample production, material needs, and specification changes
Communicate updates, risks, and timelines to stakeholders
Product & Sample Execution
Initiate and track samples through internal systems
Review completed samples to ensure alignment with specifications
Support shipping and delivery of samples to customers or internal partners
Pricing & Product Support
Assist with custom pricing and product-related requests
Provide guidance on product options, capabilities, and constraints
Support account teams in meeting customer expectations and pricing goals
Requirements:
High school diploma or equivalent
1-3 + years of experience in a related role such as:
Project coordination
Administrative or operational support
Customer service or sales support
Manufacturing or product support environment
Proficiency in Microsoft Office (Excel, Word, Outlook)
Highly preferred experiences and skills:
Experience in flooring, carpet, textiles, or manufacturing
Exposure to custom products or sample-based environments
Experience supporting sales or account management teams
Familiarity with systems such as CRM or product/project tracking tools (e.g., Salesforce or similar platforms)
Basic understanding of product specifications (color, material, construction, etc.)
Required Competencies:
Manage Work
Communicate Effectively
Build Customer Satisfaction
Adapt and Change
Collaborate
Shaw benefits include:
Medical, dental, and vision insurance
Life insurance and disability coverage
Tuition reimbursement
Employee assistance program
Health savings account
Paid Time Off
Parental Leave
401K and Retirement Plans
Product discounts for employees
Adoption assistance
Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)
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Work Shift
8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AMShaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.Custom Product Coordinator- Commercial Flooring • Shaw Plant 94, 410 Old Mill Road, Cartersville, GA 30120 USA
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