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Instinct Science
Customer Training SpecialistInstinct Science • Remote, United States
Customer Training Specialist

Customer Training Specialist

Instinct Science • Remote, United States
9 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Deliver product training to hospital teams at key milestones during the onboarding process
  • Support active customers navigating contact changes, new feature releases, post-upsell product tours
  • Maintain current, confident training capability across Instinct's full product suite — keeping pace with releases and updates as they ship
  • Operate as a shared resource across the team — picking up new training assignments from the shared queue, adapting quickly to new accounts, and delivering consistent quality without needing extended ramp time
  • Use Glyphic, HubSpot, and Claude to review relevant account notes and training history before each engagement
  • Tailor each training session to the specific hospital — referencing their workflows and product configuration
  • Log training outcomes, follow-up items, and customer feedback in HubSpot and Glyphic after each engagement
  • Travel frequently to deliver on-site training — building relationships with hospital teams

Requirements:

  • Veterinary Practice Experience: Required
  • Instinct Software Experience: Strongly preferred
  • Customer-Facing Training or Education: 1–3 years delivering product training, clinical education, or customer enablement in a fast-paced environment
  • CRM & Call Intelligence Tools: Comfortable working in HubSpot and using call intelligence tools (e.g., Glyphic)
  • Travel Availability: Able and willing to travel frequently — typically multiple trips per month

Benefits:

  • medical, dental and vision benefits
  • 401K with match
  • owner-like flexibility over work and time-off
  • time to innovate and Flow State Fridays
  • generous stipend that can be used for almost anything
  • all-expense-paid time throughout the year together, including at our annual retreat
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Customer Training Specialist • Remote, United States

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