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Wealthfront
Senior Employee Success ManagerWealthfront • Remote, California, United States
Senior Employee Success Manager

Senior Employee Success Manager

Wealthfront • Remote, California, United States
8 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Partner with People Operations leadership on organizational design, leveling, and career pathways — the roles a function needs, and distinct tracks for individual contributors and managers, with a clear picture of what success looks like at each stage.
  • Turn each primary pathway in that structure into a working pipeline — the content, assessments, and practices that move people from one stage to the next — so development is deliberate rather than left to chance.
  • Design the early career and apprenticeship pipeline that builds our next generation of talent.
  • Build the first-time manager program that turns strong ICs into confident coaches. Managing is its own craft here, with managers chosen for ability and appetite. Maintain a rolling cadence of manager and hiring manager training to bring everyone up to standard.
  • Research an evidence-based picture of elite individual-contributor performance, and build the development pathways that help our best ICs get there.
  • Own the industry and company onboarding curriculum. A core part of the craft: breaking down complex financial concepts so anyone can understand them.
  • Assist with goal setting, reviews, and calibration so the process stays rigorous and the focus stays on the conversations rather than the paperwork.
  • Partner with each team's leadership on the technical and business knowledge specific to their product area — deep fluency in how our products actually work, so performance in role is continuously improving.

Requirements:

  • 6–8 years of experience across talent development, performance management, leadership development, organizational development, or change management; consulting and organizational psychology or sociology backgrounds are welcome.
  • You've built and shipped real talent programs: leveling or job architecture frameworks, a company-wide performance review or calibration cycle, a first-time manager or leadership development program, a development pipeline or curriculum with real assessments, or an early career program.
  • Prior experience at a relevant consulting practice (Human Capital, Organizational Performance, People Strategy, Talent Management, Management Consulting, Organizational Development, HR Transformation, or HR Effectiveness) or on an innovative People team of a high-growth technology company is a strong signal.
  • You are an exceptional writer — most of this job's output is words, from curricula and scripts to guides and communications — and the bar is high.
  • You're comfortable in front of a room: facilitating a session, hosting an orientation, and holding an audience are part of the craft here.
  • You have an academic mindset: you read the research, including the references, and you can tell a rigorous study from a pop-science headline.
  • You have an affinity for fintech — you don't need to arrive an expert in our industry, but you need to want to become one.

Benefits:

  • medical
  • vision
  • dental
  • 401K plan
  • generous time off
  • parental leave
  • wellness reimbursements
  • professional development
  • employee investing discount
  • and more!
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Senior Employee Success Manager • Remote, California, United States

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