Key Holder
TradeJobsWorkForce77030 Houston, TX, USKey Holder Job Duties: Provides an amazing shopping experience that will encourage cu... Show more
Wholesale Key Account Team Lead -Houston, TXLongbridge Financial • Houston, Texas, United States
No longer accepting applications
Wholesale Key Account Team Lead -Houston, TX
Longbridge Financial • Houston, Texas, United States
30+ days ago
Salary
$70.00 hourly
Job type
- Full-time
Job description
Job Description
The Wholesale Key Account Team Lead supports the Key Account Supervisor in overseeing the daily operations of the Key Account pod. This role is responsible for assisting with pipeline management, team coaching, and escalation support, while ensuring service levels, partner expectations, and compliance standards are consistently met.
The Team Lead serves as a first line of support for team members and plays a critical role in maintaining workflow efficiency, resolving issues on pipeline files, and supporting strong partner relationships.
Primary Job Duties:
- Provide day-to-day guidance, training, and support to Key Account Processors and Coordinators
- Serve as the first point of contact for team questions, file scenarios, and process guidance
- Assist with onboarding and training of new hires
- Reinforce expectations around pipeline ownership, SLAs, and reporting accuracy
- Monitor team pipelines to ensure timely follow-up, condition resolution, and loan progression
- Assist team members with daily pipeline management and PTO coverage
- Identify bottlenecks, aged loans, and at-risk files and take proactive action
- Support accurate pipeline tracking and reporting
- Review complex or escalated files and provide guidance or recommended solutions
- Escalate high-risk files, conditions, or exceptions to the Supervisor as needed
- Submit or assist with exception requests in accordance with company guidelines
- Help resolve underwriting and partner-related challenges before escalation to leadership
- Participate in partner calls as needed to support service levels and communication
- Assist in managing relationships with key partners through timely updates and issue resolution
- Ensure partner expectations are being met or escalated appropriately
- Identify process gaps and recommend improvements to leadership
- Assist in developing or refining job aids, tools, and workflows
- Support implementation of process updates across the team
- Support team collaboration, engagement, and communication
- Participate in team-building initiatives and morale efforts
Qualifications
- Previous reverse mortgage processing experience required
- Demonstrated experience managing pipeline workflows and loan files
- Strong understanding of FHA and proprietary reverse mortgage guidelines
- Prior experience providing coaching, mentoring, or informal leadership preferred
- Strong pipeline management and prioritization skills
- Ability to problem solve complex loan scenarios
- Strong communication skills with both internal teams and external partners
- Ability to work under pressure and manage competing priorities
- Proven ability to coach and support team members in a fast-paced environment
Additional Information
- Working in a growing and dynamic industry
- Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
- 401(k) with company match
- Paid time off
- This is a non-exempt role
- Target base salary range is 70-80K which is based on various factors including skills and work experience.
- In addition to base salary, this role is eligible for a competitive additional compensation program via monthly productions bonus.
- LBF is an EEO/AA/Vet/Disabled Employer
- Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.
Important Note: When you click on a video, certain personal information may be sent to the video provider (such as YouTube, Vimeo, etc.). To learn more about our privacy practices, please review our company Privacy Notice.
Create a job alert for this search
Wholesale Key Account Team Lead -Houston, TX • Houston, Texas, United States
Similar jobs
SALES ASSOCIATE in PEARLAND, TX S25868
Dollar GeneralPearland, TX, United StatesAt Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribu... Show more
Key Holder
Psycho BunnyHouston, TX, United StatesJoin the Bold Side of Retail!Key Holder - Houston Galleria (onsite)Ready to hop into something extraordinary? We're Psycho Bunny, the rebellious refined clothing brand turning heads with our premiu... Show more
Team Lead
Keylent IncHouston, TX, United StatesTeam LeadTo plan, execute, control and ensure closure of projects, while managing people and delivery excellence in all parameters of time, cost and processes in projects.Drive execution of the pro... Show more
Team Lead
Rack Room ShoesPearland, TX, United StatesRack Room Shoes - - Responsibilities:Supervise and manage day-to-day store operations; Provide leadership, guidance and training to the store staff; Handle customer issues with urgency and satisfac... Show more
Key Holder
ComotoHouston, TX, United StatesAverage total pay: $12 - $17+ an hour (hourly base pay + uncapped tiered commission structure, based on meeting your sales goal).Comoto Holdings is America's largest and fastest-growing omnichannel... Show more
Strategic Account Executive, Wholesale
Imperative Chemical PartnersHouston, TX, United StatesLocation 1002 Noble Energy Way, Center 2 (7th floor), Houston, TX, 77070, United States.Employee Type Full Time - Exempt. Show more
LEAD SALES ASSOCIATE-FT in PEARLAND, TX S25868
Dollar GeneralPearland, TX, United StatesAt Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribu... Show more
E-commerce Customer & Operations Lead
American Omni TradingHouston, TX, United StatesJob Description Job Description American Omni Trading is seeking an E-Commerce Customer & Operations Lead to support the growth of our Tire Squire e-commerce business.This role is responsible f... Show more
Remote Wholesale Fuel Strategy & Accounts Lead
SuperMomHouston, TX, United StatesA leading wholesale fuel company is seeking a Wholesale Business Consultant in Houston, Texas.The role focuses on developing independent operators, implementing marketing plans, and ensuring compli... Show more
LEAD SALES ASSOCIATE-PT in HOUSTON, TX S19298
Dollar GeneralHouston, TX, United StatesAt Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribu... Show more
LEAD SALES ASSOCIATE-FT in BROOKSIDE VILLAGE, TX S23718
Dollar GeneralPearland, TX, United StatesAt Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribu... Show more
LEAD SALES ASSOCIATE-PT in HOUSTON, TX S13098
Dollar GeneralHouston, TX, United StatesAt Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribu... Show more
Account Manager - Global Solutions
Axens North AmericaHouston, TX, United StatesThe Account Manager will serve as the primary point of contact for the account interface to all Axens resources that drive and supports high levels of customer satisfaction and loyalty, as measured... Show more
Service Team Member
Michael's IncHouston, TX, United StatesMichaels - 14287 E Sam Houston Pkwy N Retail Associate / Cashier As a Team Member at Michaels, you'll:Help customers shop the store and find what they're looking for; Provide a fast and friendly ch... Show more
Lead Account Executive
SybilionHouston, TX, United StatesLead Account ExecutiveSybilion is transforming industrial supply chains with our innovative AI-driven forecasting and decision-support tools.By analyzing trillions of signals from markets, climate,... Show more
Team Leader
PrimarkHouston, TX, United StatesBecause you don't just succeed you exceed.Expanding teams, capabilities, and ambitions.And thanks to our incredible size and scale, more growth opportunities for you and more amazing experiences f... Show more
Team Lead
TradeJobsWorkforce77245 Houston, TX, USWe believe that taking care of our guests begins with taking care of our crew, and we try to do an amazing job with both.No insane hours, no crazy demands; just great food, great people and a great... Show more