THE POSITION Reporting to the Director, Global Information Systems, this position is responsible for providing software and systems support to employees across our global network. The qualified candidate will have a strong service orientation, the ability to troubleshoot issues across multiple IT platforms and devices, the ability to communicate and collaborate effectively with users, department team members, and vendors, and to juggle multiple priorities and operate calmly in pressured situations. What You’ll Do Support hardware, software, and accounts. Troubleshoot devices and connectivity. Install and maintain endpoints/peripherals. Support onboarding/offboarding. Administer identity and access. Support endpoint/security tools; escalations. Coordinate vendors/MSPs. Maintain asset inventory. Maintain documentation/KB. Support IT ops/admin. Provide user guidance. Improve processes; automate. Support projects/rollouts. Technology Environment ManageEngine ITSM / ITAM Microsoft 365 / Office 365 Entra Active Directory Entra SSO CrowdStrike iManage Proofpoint Sophos Microsoft mobile device management PAM VPN What We’re Looking For Minimum 1–3 years IT support in a professional services environment preferred. Bachelor’s degree in related field preferred. Experience in user support + sysadmin basics, IAM/SSO, MDM, ticketing, security. Windows & Mac support; Linux a plus. Strong ability to troubleshoot. Organized and detail oriented. Discreet with sensitive data. Self-starter; fast learner. Nice to Have ITSM/ITAM, IAM/MDM, endpoint, DMS. Scripting/automation. Technical writing. Vendor/stakeholder management. Work Environment Hybrid work schedule Lift/move IT equipment. Nardello & Co. offers a competitive compensation and benefits package. Nardello & Co. is an equal opportunity employer. #J-18808-Ljbffr
Junior IT Engineer • New York, NY, United States
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