The Quality Coordinator is responsible for facilitating the resolution of quality issues (QIs) which result from application error, design flaw, and/or manufacturing defect. While collaborating with customers, Technical Support, Field Service, and/or other MULTIVAC departments, this position will audit quality reports to confirm accuracy of their technical details and legitimacy of claims utilizing technical knowledge of MULTIVAC products as well as resources contained in the ERP system. As a liaison to MULTIVAC manufacturing facilities, the Technical Support Quality Coordinator will communicate daily updates on resolutions to all necessary parties, obtain and relay information requested for further root cause diagnosis, and coordinate support for Field Service when applicable. This position is responsible for managing administrative tasks and processes which allows them to efficiently track quality issues until the reclamation of a solution or closure of a QI occurs.
Essential Duties and Responsibilities
Education/Experience: Associate's degree in technical discipline or related field and two years in a technically related field; or equivalent combination of education and experience. MUST be able to read and interpret electrical schematics, engineering drawings, manufacturer's specifications/manuals and provide feedback on how to troubleshoot complex issues.
Quality Coordinator • Kansas City, MO, United States
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