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Senior Manager, Operational SupportVirtualVocations • Staten Island, New York, United States
Senior Manager, Operational Support

Senior Manager, Operational Support

VirtualVocations • Staten Island, New York, United States
7 days ago
Job type
  • Full-time
Job description
Leading Dispatch, Capacity Planning, and Forecasting strategy, the full-time Senior Manager, Operational Support will manage workforce planning, service delivery performance, and operational readiness while working remotely across the U.S. Key responsibilities Lead and develop teams focused on continuous improvement and operational excellence Own forecasting and capacity strategies, ensuring readiness for launches and maintaining forecast accuracy Oversee daily dispatch operations, monitor performance metrics, and resolve service-impacting issues Required qualifications Proven leadership experience in operational support or related fields Strong background in capacity planning and forecasting methodologies Experience managing dispatch operations and service delivery performance Ability to influence cross-functional teams and drive transformation initiatives Familiarity with key performance indicators and operational metrics analysis
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Senior Manager, Operational Support • Staten Island, New York, United States

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