To support client engagement, the full-time Florida Licensed Client Relations Analyst will manage inbound calls related to payments, policy changes, and service inquiries while identifying opportunities for client retention and providing solutions in a remote environment. Key responsibilities Manage inbound client calls regarding payments, cancellations, policy changes, and general service needs Maintain calm and friendly communication while multitasking across several systems and screens Identify opportunities to deepen client relationships and support revenue retention by recognizing unmet needs Required qualifications Customer service or call center experience preferred but not required Basic understanding of insurance concepts preferred Ability to obtain state-required insurance licenses within the first 90 days Proficient typing skills with accuracy Comfortable with Microsoft Office Suite and able to learn new systems quickly
Florida Licensed Client Relations Analyst • Fort Collins, Colorado, United States
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