Administrative Support, Beaver County

Administrative Assistant

Penn State Extension in Beaver County is seeking to hire an Administrative Assistant. The Administrative Assistant will:

• Work closely with the Extension Business Operations Manager, Client Relationship Manager, Extension Educators, Keystone Animal Diagnostic Center (KADC), and other Administrative Support Assistants to help ensure the smooth and efficient daily operation of the Penn State Extension office and the KACD. The Administrative Assistant will spend five days a week in the Penn State Extension Beaver County office.
• Assist with county Extension program and events coordination; provide administrative support for 4-H and Master Gardener volunteer programs.
• Provide customer service and customer relationship support.
• Help coordinate office communications, multimedia product development and publications.
• Perform other clerical and administrative duties of administrative support as needed

Specific responsibilities can include:

• Serve as receptionist or first-line liaison to internal and external customers and provide general office support for Extension and the KADC. Greet customers, answer telephone, provide directions or information and solve routine issues. Communicate routine and general information to staff, customers, and/or public about standard services, processes, and procedures using prescribed or established guidelines. Schedule/cancel appointments and meetings and route emails to staff and faculty. Schedule meetings for educators and other departments.
• Assist Educators, Extension staff, and KADC staff and faculty with many administrative tasks; support 4-H and Master Gardener volunteer programs with registrations, volunteer compliance tracking, annual 4-H enrollment / expense voucher preparations / invoicing; maintain/update Customer Relationship Management program files and databases in Salesforce; help generate, prepare and distribute mass mailings; assist with packaging and shipping of diagnostic samples; order supplies for the KADC.
• Perform other duties as assigned or requested by Business Operations Manager, Client Relations Manager, and KADC director.

Required Qualifications:

• Must maintain a professional appearance, represent Penn State University and the county Extension office in a professional manner, and exercise sound professional judgment in carrying out duties assigned by the Business Operations Manager, Client Relationship Manager, and Extension Educators.
• Should be able to assume the temporary/occasional role and duties of other office support staff on an "as needed basis" across a multi-county area.
• Must have the ability to work as part of the Extension team as well as to work independently and have the ability to follow procedures as determined by Penn State Extension.
• Must have excellent communication, phone skills, organizational, and interpersonal skills; be attentive to detail; have the ability to handle multiple priorities/deadlines; and be able to exercise discretion in handling sensitive and confidential information.
• Having experience in a team environment with excellent team skills is required. Be able to work independently to multi-task, and to prioritize workload in a fast-paced ever-changing environment.
• Candidates should possess excellent grammar and proofreading skills, advanced computer skills specifically with Microsoft Excel, Word, Outlook, PowerPoint, Publisher, Office365 and with Penn State's Salesforce web-based customer relationship management software application.

Preferred Qualifications:

• Be proficient in the use of internet searches, file formatting, document retrieval, and e-mail is strongly preferred.

The position is based at Penn State Extension Beaver County located at 100 University Drive, Monaca, Pennsylvania 15061.

This is a 100% full-time equivalency (FTE) job, and the individual will work 40 hours/week, Monday through Friday. Some occasional evening/weekend work for events/meetings may require a flexible workday schedule. Full Penn State benefits included.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

General Equivalency Diploma (GED) or High School (HS) No prior relevant work experience required; previous relevant work experience accepted in lieu of education. Required Certifications: None

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $36,888.00 - $53,532.00. Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.