Senior Director, Professional Services

Job Description:

• Serve as the North America Enterprise segment leader for Kantata Professional Services, owning delivery outcomes and team performance across the region
• Represent Professional Services as part of the PS leadership team, providing input on organizational direction, surfacing what's working and what isn't, and shaping product and methodology decisions
• Partner closely with sales and presales teams to ensure the right solution is being proposed to customers — and that the delivery organization is prepared to deliver it successfully
• Serve as the delivery director on all projects within the segment, personally ensuring customer success, adoption, and business results are delivered
• Manage a team of consultants focused on delivery, providing coaching, quality oversight, and career development
• Partner closely with Customer Success and Support teams to ensure a smooth, well-documented handover as customers move from implementation into ongoing adoption
• Help enable delivery partners across the segment and provide oversight of their implementations, ensuring they meet the same quality bar as engagements delivered internally
• Embrace AI technologies to deliver faster, smarter, and with higher productivity — modeling and encouraging practical AI adoption across the delivery team

Requirements:

• 10+ years of experience in professional services or implementation leadership within the software or technology industry
• A track record of serving as delivery director or engagement lead on complex, enterprise or mid-market software implementations
• Experience partnering with sales and presales teams during the deal cycle to validate solution scope and delivery feasibility
• Deep expertise in enterprise software implementation — ideally in PSA, project-based software, or adjacent SaaS categories
• Experience managing or overseeing delivery partners/system integrators, with the ability to hold partner delivery to internal quality standards
• AI fluency at a practical level — you know how to apply AI tools to make a delivery team faster and more productive, and can bring that mindset to your team
• Strong executive presence with the ability to communicate, present, and influence stakeholders at all levels, including C-suite buyers and internal leadership
• Experience working within or selling to consulting or professional services organizations, with a strong understanding of how they think about delivery, utilization, and margin
• Excellent listening, negotiation, and communication skills — verbal and written.

Benefits:

• Talented team
• Great perks
• Amazing culture