Talent.com
1200 The General Hospital Corporation
International Patient Liaison1200 The General Hospital Corporation • MA,Boston
International Patient Liaison

International Patient Liaison

1200 The General Hospital Corporation • MA,Boston
8 days ago
Salary
$53,040.00 yearly
Job type
  • Full-time
Job description

Description

Summary

Under the direction of the Assistant Director, International Office liaises with all hospital departments and across the MGB Healthcare Systems to facilitate the health care needs of the international patient population. Ensuring an efficient process and promoting high levels of patient and physician satisfaction. Provide leadership in defining opportunities to expand and improve all aspects of international referrals, both directly from patient-initiated requests as well referring physician requests for service.

1. Manage cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures.

2. Facilitates consultations at affiliated locations, including the Dana-Farber/Brigham and Women’s Cancer Center and Brigham and Women’s Faulkner Hospital.

~ Employing a web-based appointment system regularly creates ad-hoc reports in response to client requests, analyzes data to propose service opportunities, notify care providers, and respond to client requests.

~Manage billing and payments to provide timely, seamless service

3. Ensures accuracy of international demographics and financial data elements in the Hospital registration systems.

4. Receives and manages letters of guarantee from embassies or insurance companies.

5. Notifies patients and physician offices of potential problems relative to deposit requirements, including cancellation or rescheduling of services.

6. Presents a positive awareness of the International Program both within and outside the Hospital.

7. Delivers concierge-level attention to service for each patient.

8. Other assignments as necessary.

Qualifications

Education
Bachelor's Degree Related Field of Study required

Experience
Program support or program management experience 1-2 years required

Knowledge, Skills and Abilities
- Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
- Basic financial/accounting skills.
- Strong oral and written communication skills.

Bachelors Degree required 3-5 years in a health care setting with administrative responsibilities preferred Bilingual preferred.

1. Superior interpersonal skills to interact effectively with all levels of staff, patients, families and community organizations required. Must be able to collaborate and consult in an effective interdisciplinary team approach

2. Proficiency in medical terminology.

3. Proficiency in computers, especially Microsoft Office.

4. Familiarity with a hospital environment preferred.

5. Excellent organizational and time management skills.

6. Ability to work well under pressure and to handle sensitive information and multicultural matters.

7. Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity.

WORKING CONDITIONS: Busy office environment, with frequent interruptions. Due to the size and complexity of the department, the work can be high paced and challenging at times.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

55 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$53,040.00 - $75,888.80/Annual

Grade

5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Create a job alert for this search

International Patient Liaison • MA,Boston

Similar jobs

Manager, Patient Recruitment

Alnylam PharmaceuticalsCambridge, MA, United States
Full-time

Alnylam Pharmaceuticals is seeking a Manager, Patient Recruitment to join a dynamic team.This role will be key in the strategic development and execution of patient recruitment and retention (PRR) ... Show more

 • Promoted

Global Patient Activation Director

SanofiCambridge, MA, United States
Full-time

Pursue Progress, Discover Extraordinary.Better medications, better outcomes, better science.But progress doesn't happen without people people from different backgrounds, in different locations, do... Show more

 • Promoted

Patient Liaison (Patient Recruitment)

Alcanza Clinical ResearchBoston, MA, United States
Full-time

Patient Liaison (Patient Recruitment)Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, SC, TX, VA, and Puerto... Show more

 • Promoted

Senior Director, Patient Services, Rare Diseases

IpsenCambridge, MA, United States
Full-time

Senior Director, Patient Services, Rare Diseases.Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease an... Show more

 • Promoted

Director, Patient Safety ICSR

VertexBoston, MA, United States
Full-time

Director, Global Patient Safety Individual Case Safety Report (ICSR).The Director, Global Patient Safety Individual Case Safety Report (ICSR) oversees global ICSR processing and external PV partner... Show more

 • Promoted

Medical Director (Physician)

VitalCore Health StrategiesBridgewater, Massachusetts, US
Full-time

Join the VitalCore Team in Massachusetts! We’re people who are fueled by passion, not by profit.VitalCore Health Strategies (VCHS), an industry leader in Correctional Healthcare has an opening for ... Show more

 • Promoted

Senior Director, Patient Services

Zevra TherapeuticsBoston, MA, United States
Full-time

Senior Director, Patient Services.The Senior Director, Patient Services is the head of Zevra's patient services organization and is responsible for the strategic direction and oversight of Zevra's ... Show more

 • Promoted

Senior Director, Patient Advocacy

Centessa PharmaceuticalsBoston, MA, United States
Full-time

Senior Director, Patient Advocacy.The Senior Director of Patient Advocacy will lead the development and execution of the company's patient advocacy and engagement strategy, ensuring the patient voi... Show more

 • Promoted

Regional Manager - Patient Services

Alnylam PharmaceuticalsCambridge, MA, United States
Full-time

Regional Manager - Patient Services.Our Patient Services team provides exceptional customer service on all levels.The US Patient Services Regional Manager is a critical component of the commercial ... Show more

 • Promoted

Patient Financial Coordinator Team Lead

IVI AmericaBoston, MA, United States
Full-time

Patient Insurance Team LeadThe Patient Insurance Team Lead is responsible and accountable for the financial services that handle all aspects of patient financial service with regard to insurance re... Show more

 • Promoted

Dialysis Patient Care Technician

US Renal CareQuincy, MA, United States
Full-time

How you will change lives As a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patie... Show more

 • Promoted

Patient Care Associate I

Hebrew SeniorLifeRoslindale, MA, United States
Full-time

The primary role of the Patient Care Associate (PCA), is to protect, sustain, and nurture the patients that live at the Center.They provide assistance with activities of daily living, care of the p... Show more

 • Promoted

Patient Access Liaison - Great Lakes

Intellia Therapeutics, Inc.Cambridge, MA, United States
Full-time

Why Join Intellia?Our mission is to develop curative genome editing treatments that can positively transform the lives of people living with severe and life-threatening diseases.Beyond our science,... Show more

 • Promoted

Patient Care Assistant | Inpatient Medicine | MGH

Brigham and Women's HospitalBoston, MA, United States
Full-time

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to ... Show more

 • Promoted

Senior Manager, Patient Marketer Hematology

Takeda PharmaceuticalsCambridge, MA, United States
Full-time

Senior Manager, Patient Marketer Hematology.Join Takeda as a Senior Manager, Patient Marketer Hematology out of our Cambridge, MA office.You are responsible for leading, maintaining and measuring a... Show more

 • Promoted

Manager, Patient and HCP Marketer Hematology portfolio

Takeda PharmaceuticalsCambridge, MA, United States
Full-time

Manager, Patient And Hcp Marketer Hematology Portfolio.Join Takeda as a Manager, Patient and HCP Marketer Hematology portfolio out of our Cambridge, MA office.You will foster an innovative mindset ... Show more

 • Promoted

Patient Care Tech - Dialysis

QT StaffingChelsea, MA, United States
Full-time

Quik Travel Staffing has provided highly qualified dialysis nurses, hospital specialized nurses, and other professionals to our healthcare facility partners on a travel contract basis since 2001.At... Show more

 • Promoted

Patient-Patient Observer

VPNEBoston, MA, United States
Full-time

Position SummaryThe role of the Patient Care Support (PCS) Companion (Patient Observer) is to provide constant safety observation of a patient identified to be at risk for causing unintentional or ... Show more

 • Promoted

Patient Observer

VPNE Parking SolutionsBoston, MA, United States
Full-time

Working collaboratively as a member of a multidisciplinary treatment team, the Patient Observer works under the direction of a Registered Nurse, participating in carrying out nursing interventions ... Show more

 • Promoted

Thought Leader Liaison, Rare Disease

IpsenBoston, MA, United States
Full-time

Thought Leader Liaison, Rare Disease.Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscien... Show more