Senior Medical Assistant (FGP) - Brooklyn, Multispecialty

Senior Medical Assistant

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Position Summary : We have an exciting opportunity to join our team as a Senior Medical Assistant. In this role, the successful candidate is responsible for assisting physicians and / or Advanced Care Practitioners and nurses in providing patient care. This position primarily supports the practice with Medical Assistant duties but at a senior level. This role is responsible for validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. The Senior Medical Assistant is also responsible for administrative tasks, such as scheduling appointments, answering phone calls, and performing data entry.

Job Responsibilities : Serves as primary trainer for new hires. Escorts patients to exam rooms. Cleans and stocks exam rooms. Measures and records patient vital signs. Obtains and processes blood samples as per NYULH policy. Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR. Promotes a positive patient experience. Communicates effectively with providers and administrative staff, escalate issues. Answers phone calls. Reviews and respond to in-basket messages. Follows up on Rx refill requests. Performs other duties as needed.

Clinical & Administrative Responsibilities Perform clerical and clinical responsibilities as assigned by management. Responsible for monitoring dashboards to identify delays in patient flow. Assists patients and communicates with physicians to obtain prescription renewals as needed. Assists with training and in-servicing Medical Assistant staff. Assists in the planning, coordination and schedules the activities of the medical assistants if applicable. Serve as the liaison and a key point of contact between practice operations, management and coordinating patient throughout. Actively listen to patient concerns, and escalate to appropriate management as they arise, performing service recovery as needed. Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed. Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth. Assists with maintaining patient flow to and from exam rooms and treatment areas. Assists in escorting patients and specimens throughout the facility. Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient. Communicates the functionality and purpose of MyChart to patients during intake. Ensures the appropriate translation services or equipment is in place prior to the start of visit. Assists with blood / specimen collection and ensures proper handling and processing of patient specimens as per organizational policy & procedure. Performs Point of Care testing.