Talent.com
Steak 'n Shake
General ManagerSteak 'n Shake • Alton, IL, United States
General Manager

General Manager

Steak 'n Shake • Alton, IL, United States
6 hours ago
Job type
  • Full-time
Job description

General Manager

Lead a Restaurant at the Forefront of QSR Innovation

At Steak 'n Shake, we're blending our rich heritage with bold innovation to redefine what a quick-service experience can be with a relentless focus on hospitality, ensuring every guest feels welcome, valued, and cared for. As a General Manager, you won't just manage, you'll lead from the front. This is a hands-on leadership role for those who take pride in operational excellence, team development, change management and getting results through doing the work, not just directing it.

If you're a seasoned QSR leader looking to grow into ownership, this could be your pathway. Top-performing GMs are eligible to join our Franchise Partner Program an opportunity to own and operate your own Steak 'n Shake with long-term financial and personal rewards.

Restaurant Leadership & Operations

  • Lead by exampleactively working the line, prepping food, maintaining cleanliness, and serving guests.
  • Wear a professional uniform dailyshirt and tie or collared blousesetting the tone for team presentation.
  • Ensure operational excellence across all shifts: opening, mid-day, and closing.
  • Uphold all brand standards, food safety practices, and service protocols.

Financial Performance

  • Own the P&L: manage food costs, control inventory, verify invoices, and eliminate waste.
  • Drive labor efficiency with smart scheduling, cross-training, and station versatility.
  • Proactively monitor and reduce shrinkage through strong controls and real-time coaching.

Inventory & Supply Chain Control

  • Oversee inventory from the back door to the front line.
  • Conduct regular inventory counts with attention to accuracy and waste reduction.
  • Maintain strong vendor relationships and ensure tight invoice and delivery protocols.

Team Building & Development

  • Recruit, train, and retain top hourly talent.
  • Build a cross-functional team trained across multiple stations to maximize labor productivity.
  • Inspire a high-performing culture centered on hospitality, accountability, and consistency.
  • Provide clear feedback and coaching tied to operational standards and results.

Performance & Process Management

  • Use metrics to drive decision-making: speed of service, food quality, guest satisfaction, and labor costs.
  • Reinforce systems and SOPs that create repeatable success.
  • Take pride in developing a restaurant that's clean, efficient, and welcoming.

Job Requirements

  • 3+ years of QSR or fast-casual restaurant management experience required.
  • Proven history of consistent work tenure and reliable leadership.
  • Deep understanding of food cost management, labor optimization, and operational KPIs.
  • Hands-on leadershipcomfortable working the drive through or grill when needed.
  • Tech-savvy with POS systems, inventory platforms, and invoice tools.
  • Strong physical stamina: can lift 50 lbs., stay on your feet all day, and thrive in a fast-paced kitchen.
  • Professionalism that extends to your LinkedIn profile (if you have one) and resumeboth should tell the same story.
  • Track record in driving hospitality excellence and navigating change in a team setting.

What Success Looks Like

  • Your restaurant consistently exceeds goals for costs, guest satisfaction, and cleanliness.
  • Your team is engaged, well-trained, and delivers fast, friendly service with pride.
  • You maintain a polished, energetic presencesetting the tone every shift.
  • Your store becomes a top performer and you're invited into the Franchise Partner Program.

We use eVerify to confirm U.S. Employment eligibility. We run background checks on all new hires in this position.

Create a job alert for this search

General Manager • Alton, IL, United States

Similar jobs

General Manager(01616) - 12501 Natural Bridge

Domino's PizzaBridgeton, MO, United States
Full-time

You get up in the morning and you make sure everyone else in the house is doing what they need to do.Then you go to work and you make sure that everyone there is doing what they need to do, even yo... Show more

 • Promoted

GENERAL MANAGER

Bandana's Bar-B-QFenton, MO, United States
Full-time

MO 12 Fenton - Fenton, MO 63026.Do you have experience as a Full-Service Restaurant Manager and the passion to work with customers and build/develop a strong team? If so, Bandana's could be a great... Show more

 • Promoted

General Manager

Drunken FishSaint Louis, MO, United States
Full-time

General Manager (GM) is the key person responsible for managing the daily operations of the restaurant.Delivers revenues and profits by developing, marketing, financing, and providing exceptional g... Show more

 • Promoted

General Manager(01510) - 11240 Manchester Rd

Domino's PizzaSaint Louis, MO, United States
Full-time

We're looking for an experienced and dynamic General Manager to lead our Domino's Pizza location at 11240 Manchester Rd in St Louis, United States.As General Manager, you'll be the driving force be... Show more

 • Promoted

General Manager

Slim ChickensSaint Louis, MO, United States
Full-time

We are a FAMILY FIRST company looking for a leader to fuel the energy and create the kind of restaurant experience guests crave and employees love being part of as our next General Manager.We are s... Show more

 • Promoted

Restaurant General Manager

Culver'sSaint Louis, MO, United States
Full-time

Are you passionate about creating a warm and inviting atmosphere for your guests? Do you thrive in a fast-paced environment where exceptional service is key?.Culver's of Arnold is seeking a high ca... Show more

 • Promoted

General Managr (01607) - 2256 South Grand Blvd.

Domino's PizzaSaint Louis, MO, United States
Full-time

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family.Our goal is to get to know each team member & help you accomplish your goals w... Show more

 • Promoted

GENERAL MANAGER

Compass GroupSaint Louis, MO, United States
Full-time

What makes FLIK click? Our people.The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day.We know how to pick them and we know how to grow them.It... Show more

 • Promoted

General Manager Hardee's (1033)

Capstone Restaurant GroupSaint Charles, MO, United States
Full-time

People, hospitality, integrity this is what Capstone Restaurant Group is all about! People are what drives the Capstone Restaurant Group.The Capstone Restaurant Group strives to reach the top of t... Show more

 • Promoted

GENERAL MANAGER

Burger KingSaint Louis, MO, United States
Full-time

As a Restaurant General Manager, you are key to our business.You are responsible in managing your team along with operational and financial objectives.You will achieve sales goals, develop your emp... Show more

 • Promoted

General Manager

Andy's Frozen CustardSaint Louis, MO, United States
Full-time

Log in General Manager - Crestwood.St Louis, MO, 63126, United States.Job Category Manager, General Manager, Store Manager.Industry Managing, Customer Service, Food Service. Show more

 • Promoted

General Manager

CavaSaint Louis, MO, United States
Full-time

At CAVA, we make it deliciously simple to eat well and feel good every day.We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years.We prioritize... Show more

 • Promoted

Actively Seeking General Manager

McDonald'sSaint Louis, MO, United States
Full-time

Actively Seeking General Manager.This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA.This franchisee owns a license to use McDo... Show more

 • Promoted

General Manager

Spartan Fitness HoldingsSaint Louis, MO, United States
Full-time

Become a part of the Pilates movement with Club Pilates! Spartan Fitness Holdings is Club Pilates' largest franchisee with over 160 studios across 16 different states.The size of our company allows... Show more

 • Promoted

General Manager

TerrabisHazelwood, MO, United States
Full-time

Terrabis is a leading privately held cannabis company with a bold growth strategy, focused on driving innovation and market expansion.Our approach integrates wholesale, retail, and customer experie... Show more

 • Promoted

General Manager

TMX Finance Family of CompaniesSaint Louis, MO, United States
Full-time

As a General Manager (GM), you'll provide reliable financial solutions to help customers manage everyday challenges.As the driving force behind the store's success, you'll manage daily operations a... Show more

 • Promoted

General Manager Hardee's (0735)

Capstone Restaurant GroupSaint Charles, MO, United States
Full-time

People, hospitality, integrity this is what Capstone Restaurant Group is all about! People are what drives the Capstone Restaurant Group.The Capstone Restaurant Group strives to reach the top of t... Show more

 • Promoted

General Manager

Denny'sMaryland Heights, MO, United States
Full-time

At Denny's we love to feed people.Do you enjoy working in a dynamic and fast-paced environment? If so, we have an immediate opening for you at Denny's! Join our team and become a part of America's ... Show more

 • Promoted

General Manager - Laird Plastics

Plastics Family AmericasSaint Louis, MO, United States
Full-time

As a General Manager at Laird Plastics, you will operate with an entrepreneurial mindset to develop and execute both the vision and the strategy for your business.Empowered by our decentralized mod... Show more

 • Promoted

General Manager

Community Choice FinancialSaint Louis, MO, United States
Full-time

As a General Manager, you will lead the success of your store and team by setting the bar high for performance and providing the white glove experience our customers expect.You will coach, develop,... Show more