Ask HR Specialist (Bilingual English & Spanish Required)

Description

Job Overview:

The AsK HR Specialist position provides HR support to the South Region’s associates on a wide range of topics following established SOP’s.

This position is based out of the South Region Headquarters located in Plantation Florida and follows a hybrid work schedule. Hybrid schedule is subject to and based on business needs.

Bilingual English and Spanish Required

Your Responsibilities:

• Provide first level of contact service including the ability to communicate information, answer questions and solve problems in easy to understand terms.
• Provide assistance and support for incoming HR inquiries and issues.
• Follow up with customers, provide feedback and see problems through to resolution
• Identify, research and resolve problems.
• Track, route and redirect problems to the correct resources. Properly escalate unresolved queries to the next level of support.
• Respond to all inquiries following company Global Service Standard guidelines.
• Support operation of Ask HR Help desk and serve as focal point for associate questions.
• Ensure proper recording, documentation and closure for all inquiries.
• Maintain strict confidentiality of all employee records and information.

Skills & Qualifications:

• Must have a High School diploma or its equivalent and two years of functional experience in Human Resources, or equivalent combination of education and experience.
• Strong administrative background.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Bilingual a plus.
• Detail oriented, strong organizational and multi-tasking skills.
• Must be highly productive, able to balance competing priorities and meet all established productivity measures.
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point, and Outlook. Proficiency researching the Internet.
• Ability to work with sensitive or confidential information.
• Ability to meet deadlines and work well under pressure.
• Ability to adapt to a fast-changing environment

What We Offer:

As a non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.