Description
RV Paint and Body Service Advisor
The RV Paint and Body Service Advisor is responsible for providing exceptional customer service and support to RV owners who require paint and body repair services. The role involves managing the repair process, from initial assessment and estimation through to final delivery of the repaired RV, ensuring that all work is completed to a high standard and in a timely and efficient manner.
Key Responsibilities:
Interact with customers to understand their needs and provide advice on the most appropriate paint and body repair services
Inspect and assess the damage to the RV and provide accurate and detailed estimates of repair costs
Liaise with insurance companies and adjusters to ensure proper documentation and claims processing
Schedule repairs and manage the repair process, communicating with customers throughout to provide updates and manage expectations
Work collaboratively with the RV service team to ensure timely completion of repairs and quality control
Conduct final inspections to ensure that all work is completed to a high standard and meets the customer's expectations
Handle customer inquiries and complaints, resolving issues promptly and professionally
Maintain accurate records and documentation related to repairs, invoices, and customer interactions
Assist with maintaining a safe and clean work environment, including following safety procedures and guidelines
Keep up to date with industry developments and trends in the paint and body repair industry to maintain expertise and knowledge.
Maintain other duties as assigned or requested.
Qualifications:
2+ years of experience in the RV paint and body industry, including estimating and scheduling repairs, and working with insurance companies and adjusters
Excellent customer service skills, with the ability to communicate effectively and build strong relationships with customers and colleagues
Strong organizational skills, with the ability to manage multiple tasks and prioritize competing demands effectively
Attention to detail and accuracy, with the ability to provide detailed estimates and ensure that all work is completed to a high standard
Knowledge of RV repair industry standards, procedures, and regulations
Ability to use computer programs, such as estimating software, email, and scheduling tools
Valid driver's license
Working Conditions:
This job may require standing, walking, or sitting for extended periods of time.
The work environment may be noisy and include exposure to fumes, dust, and other hazards associated with working in a service department.
The position may require working weekends or holidays depending on customer demand
What we offer:
We offer a competitive salary and benefits package, as well as opportunities for career advancement.
Medical, Dental, and Vision – Available 1st of the month following 30 days of employment
Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
401K (after 90 days of employment)
Over 100 hours of PTO in the 1st year
4 paid Holidays and 40 hours of Floating Holiday
Industry leading pay
Brand new facilities
Advancement opportunities
If you are a customer-focused individual with a passion for the RV industry, we encourage you to apply for this exciting opportunity.
We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen.
Paint and Body Advisor • Lebanon, TN, US
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