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Global LT
Customer Success CoachGlobal LT • San Juan, Texas, USA
Customer Success Coach

Customer Success Coach

Global LT • San Juan, Texas, USA
8 days ago
Job type
  • Full-time
Job description
Customer Success Coach
SUMMARY:
The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engagecoachand increase utilization among our providing support and top-notch customer service experience forall our customers.
RESPONSIBILITIES:
  • Drive a high level of customer andclient satisfactionwhile managinglargecaseloads
  • Cultivate and manage positive client relationships with corporate relocation management companies to ensure Global LT as the preferred language training supplier
  • Counselcustomers on authorized relocation benefits provided by theiremployer
  • Manage all activities including those performed by third party suppliers related to the transfer process.
  • Lead point of contact and coordination for all assignment components including internal and external points of need.
  • Carry out the pre-assignment briefing and orientation with the authorized participant on the clients policy and/or to be comfortable on the phone talking to many different level employees.
  • Provide continuingcoachingand support to clientsand participantsmaintaining regular contact throughout the assignment.
  • Build productive and effective relationships with clientsparticipantsand direct suppliers as well as within Global LT.
  • Maintain data integrity including updating Global LTs database providing the required datato produceongoingstatus reports.
  • Initiate customer satisfaction surveys when client policy allows.
  • Undertake other tasks asrequired
  • Adhere to Global LTs Standards of Excellence in all aspects of the assignment process.
  • Meet company metrics for customer satisfaction utilizationresponsivenessand company goals.
EDUCATION AND/OR EXPERIENCE:
  • Proficiency in English is required
  • Sales experience would be an asset but not required
  • Bilingual in English and at least one other language
QUALIFICATIONS:
  • Proficient with PC and Microsoft Office such as Word Excel PowerPoint Outlook
  • Must have strong organizations skills and be detail-oriented and organizedmethodicalwith an analytical approach to work
  • Ability to deal with multitasking under continuous high-pressuresituations
  • Excellent written and communication skills
  • The ability to communicate clearly andprofessionally
  • Strong customer service focus
  • Work well within a team with good trouble-shooting and conflict managementskills
  • Shows initiative and creativity; be self-motivated
  • The ability to upsellproducts
























Required Experience:

Senior IC


Employment Type : Contract
Experience: years
Vacancy: 1
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Customer Success Coach • San Juan, Texas, USA

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