Product Manager, Vice President-Global Supplier Services

Product Manager

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Global Supplier Services (GSS) organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

You'll translate customer and business needs into a clear roadmap and measurable outcomes. Your day-to-day blends product discovery with decision-making on scope, sequencing, and tradeoffs. You'll partner closely with engineering, design, and operations to deliver releases, remove blockers, and keep everyone aligned. After launch, you'll measure results, gather feedback, and iterate to improve performance and reliability. This work matters because you'll ship capabilities that materially improve user experience and business impact at scale.

Job Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Leverage AI in daily product work by using approved tools to accelerate research synthesis, draft PRDs/user stories, generate hypotheses, and automate routine analysiswhile validating outputs for accuracy, bias, and compliance.
• Lead cross-functional execution with Engineering, Design, Data, Risk/Compliance, and Operations to deliver roadmap commitments on time and with high quality.
• Define and own product requirements (epics/features/user stories, acceptance criteria, non-functional requirements) and ensure they are unambiguous and testable.
• Drive prioritization and tradeoff decisions using customer impact, business value, delivery effort, and risk, and communicate decisions clearly to stakeholders.
• Create clear documentation and alignment artifacts (PRDs, one-pagers, decision logs, business cases) that keep teams aligned and reduce rework.
• Go-to-market and release management: plan launches/rollouts, coordinate enablement and communications, and manage post-release monitoring.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong stakeholder management and executive communication skills, with ability to influence without authority across Product, Tech, Ops, and Control partners
• Demonstrated ability to translate complex problems into clear PRDs/user stories with crisp acceptance criteria and non-functional requirements
• Experience prioritizing roadmaps using data (KPIs/OKRs), customer insights, cost-to-deliver, and risk/controls considerations
• High analytical fluency: comfortable with dashboards, experimentation/A-B testing concepts, funnel analysis
• Ability to define operating models, workflows, and governance (cadences, decision logs, escalation paths) for cross-functional teams
• Strong customer empathy and experience conducting user interviews, usability testing, and synthesizing feedback into actionable decisions
• Experience leveraging AI responsibly to accelerate research, documentation, and analysis using approved tools while validating accuracy and bias
• Excellent problem-solving skills with a bias for action, structured thinking, and comfort navigating ambiguity

Preferred Qualifications, Capabilities, and Skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Operational excellence mindset, including process optimization, lean/value-stream mapping, and reducing defects/rework
• Technical depth in modern architectures (cloud, microservices, event-driven systems) sufficient to partner credibly with engineering
• AI/ML product exposure, including working with model teams on evaluation metrics, monitoring, drift, and human-in-the-loop design
• Comfort navigating a large organization and partnering with diverse stakeholders
• Passion for staying up to date with evolving technology

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.