Description
ABOUT QCD:Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last-mile distribution company specializing in tailored solutions for selected food service Industry customers. Headquartered in Frisco, Texas, QCD services thousands of restaurants throughout the United States. Providing over 37,000 deliveries a week from 25 strategically located distribution centers, the QCD fleet averages more than 40 million miles driven per year. QCD associates also help run a national non-profit, the GSF Foundation.
At QCD, every role drives success. Whether you're preparing orders, making deliveries, mapping routes, or managing warehouses, you're part of a dynamic team that keeps America's favorite restaurants running. Beyond offering logistics jobs, we build careers and fuel the future of foodservice distribution.
JOB SUMMARY: Supervises day-to-day transportation functions to ensure driver performance, customer satisfaction, and that Department and Company objectives for efficiency, reliability, and productivity are met or exceeded.
Shift: 4PM-12:30AM, Monday-Friday This position is bonus eligibleESSENTIAL FUNCTIONS:- Plans, implements, and monitors day-to-day transportation operations, including analysis of on-time reports, delivery reliability, off-load rate, and manpower needs. (25%)
- Reviews and schedules daily routing of equipment and manpower to meet customer needs in terms of contractual guidelines, special deliveries, supplemental deliveries, opening orders, etc. (20%)
- Resolves equipment failures or break-downs, providing advice and assistance to drivers, as well as submitting appropriate reports to leasing/maintenance provider for service and repair. (15%)
- Motivates employees, including performance evaluation, counseling, and problem resolution, to achieve a positive work environment. (20%)
- Supervises employees, including interpretation of rules in a union work environment, conflict resolution, and disciplinary action as required. (10%)
- Updates routing programs (XATA, CADEC) on a daily basis, including review of drivers’ on-board computer reports to ensure that goals for efficiency and timeliness are met. (10%)
- Performs other related and assigned duties as necessary.
LEADERSHIP/MANAGEMENT RESPONSIBILITYSupervises up to 100 or more employees, including hourly staff. Oversees operations with significant impact on GSF customer relations.
PERFORMANCE CATEGORIES- Budget
- Driver performance, including hourly off-load rate, on-time delivery, and reliability
- Customer and vendor relationships
- DOT compliance
- Teamwork within the department and across departments
- Customer satisfaction
- Safety of employees
- Safety of facility and transportation equipment
- AIB rating
MINIMUM QUALIFICATIONS: Education and experience equivalent to:
Education/Certification:Bachelor’s degree in management, business, or psychology from an accredited college or university.
Experience:3 to 6 years of work experience in transportation or food distribution, including supervisory responsibilities and union work environments.
Knowledge, Skills and Abilities Knowledge of (B/basic; J/journey; E/expert):- DOT regulations, policies, and procedures (J)
- Labor contracts and labor union environment (J)
- On-board computer systems (J)
- Relevant safety policies, practices and procedures (J)
- Management/supervisory concepts and techniques (B)
- Project management concepts and techniques (B)
- Budgetary concepts and procedures (B)
- PC word-processing/spreadsheet software applications (B)
- Scheduling and routing (B)
- Computer-based routing systems (B)
- Shipment and distribution of food or allied products (B)
- Regional geography and customer locations (B)
Skill and ability to:- Supervise a diverse workforce of up to 100 employees
- Resolve and report delivery issues between drivers and customers; other customer service issues
- Supervise and motivate employees in a team-based environment
- Interpret transportation operations anomalies and identify appropriate solutions
- Prepare administrative and technical documents and reports
- Work effectively in a general business environment, with a focus on high levels of quality and customer service
- Travel via airplane and drive an automobile
- Act in accordance with GSF’s Values and Creed
WHY JOIN USWe're not just in the business of distribution - we're in the business of development. Your ambition accelerates our whole team's progress. We provide clear paths for career advancement, from entry-level to leadership, backed by comprehensive training and development programs. As we grow with our customers, our associates navigate the next turn in their supply chain careers. Opportunities are always on the road ahead with QCD and throughout the Golden State Foods family of companies.
At QCD, our people-first culture is grounded in simple values: treat others the way you want to be treated, hold yourself to a high standard, and always do the right thing. We believe in shared success - because when our people thrive, our customers do, too.
QCD is the place to be, if you believe in living our values-driven culture - celebrating wins together - learning from challenges - exploring bold ideas - collaborating for shared success - prioritizing people first and giving back to our community.
Equal Opportunity Employer:We're proud to be an equal opportunity employer. QCD values diverse perspectives and is committed to creating an inclusive and respectful workplace where every person is supported and empowered to thrive.
