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JPMorganChase
Client Service Associate IIJPMorganChase • Jersey, New Jersey, USA
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Client Service Associate II

Client Service Associate II

JPMorganChase • Jersey, New Jersey, USA
6 days ago
Salary
$85,500.00 yearly
Job type
  • Full-time
Job description
Description

Job responsibilities

  • Provide comprehensive client service by addressing inquiries processing transactions and troubleshooting issues utilizing your proficiency in strategic planning and digital literacy.
  • Protect both the client and the institution from potential financial and reputational damage.
  • Contribute to the change management process assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes.
  • Utilize your knowledge of market products to provide informed advice to clients maintaining an understanding of current industry practices and regulations.
  • Participate in the development and implementation of process automation initiatives applying systems architecture and automation technologies to optimize service delivery.
  • Provide single point of contact for Prime Brokerage clients for all their Trade management and Settlements related needs. products in scope are Equity FI REPO and Options.
  • Process client trades files monitor Trade Exception Manager and sign off for end of day batch Process ensuring timely and accurate client reporting
  • Monitor daily work flow queues and adhere to SLAs in place report and escalate any issues or system outages provide timely updates to all internal and external stakeholders
  • Partner with clients and internally with technology strategy and transformation teams to help identify external and internal inefficiencies and manage improvement opportunities (Straight through Processing and Settlement Efficiency)
  • Train clients on usage of recent technology and reporting processes represent Operations on client visits and scorecard reviews

  • Adhere to firm policy and procedures/controls and adhere to Client confidentiality framework

Required qualifications capabilities and skills

  • 3 years of experience or equivalent expertise in a client service role within a financial institution.
  • Excellent influencing negotiation and communication skills with the ability to develop and maintain collaborative relationships.
  • Experience in change management with the ability to facilitate strategic communications and mitigate stakeholder impact.
  • Proficiency in digital literacy with a willingness to understand and implement new/emerging technologies that impact business operations.

  • Bachelor Degree

Preferred qualifications capabilities and skills

  • Team Player but also must be able to work independently
  • Be a self-starter with the motivation demonstration of initiative and ownership mentality to think outside of the box as necessary
  • Equity and Fixed income knowledge is a plus



Required Experience:

IC


Employment Type : Full-Time
Department / Functional Area: Operations
Experience: years
Vacancy: 1
Monthly Salary Salary: 85500 - 123000
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Client Service Associate II • Jersey, New Jersey, USA

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