Order Management Specialist

Order Management Specialist

The Order Management Specialist oversees all electronic and manual orders for North America, ensuring accurate entry, timely processing, and on-time delivery for a newly created Amazon business line. This role serves as a key liaison between sales, third-party logistics providers, and buyers, resolving order issues, coordinating shipping schedules, and maintaining data integrity within SAP and related systems.

Responsibilities

• Manage all incoming EDI and manual orders for North America, including checking, editing, and releasing orders upon confirmation from the sales team.
• Coordinate shipping cadence with the sales team for all product launches to meet on-time delivery and fill rate requirements.
• Resolve blocked and incomplete orders, including issues related to IDOCs, pricing, master data, and other order-related discrepancies.
• Act as the direct point of contact for third-party logistics (3PL) customer service teams in the US and Canada.
• Proactively manage the workload with each 3PL to process orders efficiently and complete each month's open orders within designated shipping windows.
• Communicate directly with buyers to request and secure extensions to purchase order ship windows when necessary.
• Input all manual orders using Excel spreadsheets provided by the sales team, as well as ad-hoc order requests from office and field personnel.
• Assist the team in maintaining and updating orders in SAP to ensure accurate and current information.
• Provide shipping information to sales, office, and field teams, including routing details and customs commercial invoices as needed.
• Process customer returns (CHC), ensuring accurate documentation and timely resolution.
• Support order processing and data entry activities to maintain accurate records for finance, inventory, and supply chain operations.
• Collaborate with internal stakeholders to continuously improve order management processes for the new Amazon business line.

Essential Skills

• Minimum 23 years of experience in order management, customer service, or supply chain operations, preferably within fast-moving consumer goods (FMCG), consumer goods, or manufacturing environments.
• Hands-on experience with order entry and order processing, including EDI and manual orders.
• Proficiency in SAP or other ERP systems, with SAP experience considered a strong advantage.
• Strong MS Excel skills, including the use of VLOOKUPs for reporting, analysis, and data management.
• Experience working with 3PL providers and understanding of logistics and distribution processes.
• Customer service experience with the ability to communicate effectively with buyers, sales teams, and logistics partners.
• Data entry accuracy and attention to detail in managing orders, pricing, and master data.
• Understanding of inventory management, supply chain operations, and finance-related aspects of order processing.
• Excellent communication and interpersonal skills to collaborate with cross-functional teams.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong problem-solving and analytical thinking skills to identify and resolve order-related issues.
• Proactive, detail-oriented, and customer-focused mindset with a collaborative approach to teamwork.

Additional Skills & Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Experience with consumer goods, FMCG, or manufacturing industries.
• Familiarity with Amazon-related order management and operations.
• Working knowledge of EDI processes and standards.
• Exposure to operations, inventory, and supply chain workflows in a multi-stakeholder environment.
• Ability to work with routing instructions and customs commercial invoice requirements.
• Comfort with hybrid work arrangements and collaboration within a small, focused team.

Job Type & Location: This is a Contract position based out of Norwalk, CT.

Pay and Benefits: The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a hybrid position in Norwalk,CT.

Application Deadline: This position is anticipated to close on Jul 23, 2026.