Parking Enforcement Officer Supervisor - Parking Services - UTK

Job Description

This position acts in a supervisory role to maintain an orderly and safe use of parking resources on campus through educational and enforcement activities and coordinates enforcement activities with special events and construction activities. This position directly supervises, trains, and evaluates parking enforcement staff to ensure consistent enforcement practices in the field. This position serves as a front-line ambassador for the department and the University when interacting with customers or the general public.

Responsibilities

70% - Supervisory responsibilities include daily scheduling, field coverage support, information/records administration, office/field technology administration, team building, and problem solving.

10% - Monitoring parking facilities on UTK campus, citing and towing illegally-parked vehicles, collecting data, and providing general campus and regulatory information to the public.

10% - Human Resource Administration, this position manages, develops, and supports their team of parking enforcement officers.

• This includes recruiting and on-boarding new officers, which involves participating in the hiring process, conducting interviews, and overseeing initial training on university policies, citation procedures, equipment use, and customer service standards.
• The supervisor manages employee scheduling and shift assignments, ensuring adequate patrol coverage across all lots, zones, and high-traffic periods such as major campus events or the start of semesters.
• Performance management is a core responsibility, including conducting regular performance evaluations, setting measurable goals for officers, documenting disciplinary actions, and providing ongoing coaching and feedback to improve individual and team effectiveness.
• Tracking attendance, managing leave requests, and ensuring compliance with university policies would also fall under this purview.

10% - Statistical analyses, this position will use statistical analyze office productivity metrics to evaluate performance and identify training needs.

• They will also conduct trend analysis to assess revenue generation, fine collection rates, and budget forecasting to ensure the unit meets its financial targets.
• Comparative analysis is used to benchmark enforcement outcomes across different lots, and time periods, helping to reallocate staffing or adjust patrol schedules based on violation hot spots.
• The supervisor would also oversee compliance reporting, tracking appeal outcomes, repeat offender patterns, and escalated enforcement actions like tows to evaluate policy effectiveness.
• More advanced inferential statistics, such as regression modeling and correlation analysis, might be applied to understand how variables like student enrollment, campus events, construction, or new permit policies impact overall parking behavior.

Qualifications

Required Qualifications

• Education: High school diploma
• A demonstrated minimum of 1 year of direct customer service and proficient communication skills.
• Knowledge of computer software (Microsoft Suite), two-way radio communications.
• The ability to make informed decisions and multi-task.
• The skill set to lead a team in a university parking environment.
• The skill set of interaction management, dealing with difficult customers, conflict resolution, and diplomacy.
• The ability to work overtime for events that mainly occur after hours for normal shift.

Drivers License Required

Preferred Qualifications

• Education: Associates or Bachelors
• A minimum of 2 years of supervisory personnel administration and 2 years of office administration is preferred.
• Background in parking control, to include writing citations, screening parking lots, license plate recognition software experience.

About Us

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employeesthe Volunteerswho uphold the university's tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine. Apply today and join the Tennessee Volunteer community!

Job Info

• Job Identification 7441
• Job Category Operations
• Job Schedule Full time
• Locations 2121 Stephenson Drive, Knoxville, TN, 37996, US