Skin Care Consultant

GENERAL SUMMARY & SCOPE The Skin Care Consultant (SCC) is responsible for maximizing sales in the skin category by engaging guests to determine their individual needs, assisting guests in the selection and purchase of skin care merchandise, and maintaining overall store standards, including cleanliness and replenishment. They support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires knowledge of skin needs, concerns and functions, a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge. PRINCIPAL DUTIES & RESPONSIBILITIES The SCC is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned): Performance Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink and omni-channel sales, with a specific focus on the skin care category as set by Ulta Beauty. Ensure that each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, and recommending complementary products and/or services. Courteously handle sales, refunds, and exchanges. Routinely perform skincare analysis and product demonstrations with guests to drive sales and the guest experience. Book appointments for, and support the execution of, services and in-store events that deliver an unrivaled guest experience while delivering on skin care sales goals. Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. Maintain prompt, regular attendance. People Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served. Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the sales floor and when prompted by the Ulta Beauty’s systems. Collaborate with managers and associates throughout the store to help grow the business. Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive skin care sales performance. Process Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards. Adhere to Ulta Beauty’s dress code. Drive sales by keeping assigned work area replenished, signed, and faced, and ensuring testers are available and maintained in compliance with hygiene standards. Maintain outstanding store operational standards, including cleanliness of the salesfloor, restrooms, cashwrap, backroom, and break area. Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipment using Ulta Beauty’s technology and best practices. Protect company assets by following loss prevention best practices and providing exceptional guest service. Execute other operational tasks as directed. JOB QUALIFICATIONS Education High school diploma is preferred Experience 1 year of relevant work experience or equivalent combination of education and relevant work experience Skills Demonstrate significant competency in sales, products, and service Demonstrate a passion for skin care, solution-oriented products, and consultative selling Ability to build and maintain strong customer relationships Ability to work independently and as part of a team Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast-paced environment Strong communication skills SPECIAL POSITION REQUIREMENTS Work a flexible schedule to include days, evenings, weekends, and holidays Attend brand-sponsored trainings WORKING CONDITIONS Frequent mobility throughout the store during shift Frequent standing, bending, reaching, pulling, pushing, and twisting during shift Continuous lifting and/or moving up to 10 lbs. during shift Continuous coordination and manipulation of objects during shift If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job. Ulta Beauty is proud to be an Equal Opportunity employer, and we encourage people from underrepresented backgrounds to apply. We do not discriminate based upon race (including traits associated with race, such as hair texture and protective hairstyles like braids, locks, and twists), color, religion, creed, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, status as a transgender or transsexual individual, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status (including honorable discharge from military service), reproductive health decisions, familial status, refugee status, citizenship status, sexual orientation, genetic information, or any other legally protected status of an individual. The pay range for this position is $18.00 - $26.00 / Hour. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Eligible associates may also earn overtime pay as required by applicable law. Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta #J-18808-Ljbffr